Jake Dunlap, CEO of Skaled Consulting, drops by the podcast to talk more about the alignment between Sales and Customer Success within B2B SaaS. He drops some tactical advice for our customer success leaders.

• Companies can be organized and Incentivized on things that are counter-Intuitive to the customer experience

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

• Gain Grow Retain launch!

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Matt Myszkowski joins us to talk about how he's part of the team building customer success at SAP. He's the VP for EMEA and has unique challenges when working Inside of a 90,000 person organization.

• Building a Board Area and concentration around Customer Success

Bob London joins us today to talk about 'Listening In Customer Success.' He Is a career marketing executive and has turned his consulting business Into providing a unique perspective...from the customer's point of view.

• Why listening matters to every business (and why we're not doing enough of It)

Today’s the day...

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

• Relationship mapping at organizations

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In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

• Coming In as a new leader at an organization

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Justin Welsh joins us on the podcast, and he has a number of fantastic Insights to learn from his experience In sales roles at a number of B2B SaaS organizations. Justin coaches SMB SaaS founders and sales leaders to accelerate recurring revenue toward $50M.

• We need to consider how we can listen better to our customers

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound.

• Joint Success Plans

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We have Chris Walker, the CEO of Refine Labs, who has focused his career around the future of demand generation. His firm takes a firm approach to leading growth-stage SaaS companies.

-- Companies have to change their mindset about creating content that is valuable instead of creating content to try to drive leads. If you create valuable content then It can be used In multiple channels.

-- We're hindering the performance of our marketing teams because of the metrics we put on them. This leads to designing a sales and marketing process that aligns more with our process rather than the buyer's experience.

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