Protect the Hustle | A SaaS Podcast

Gainsight’s Nick Mehta on Orchestrating Harmonious CS

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Topics covered in this episode

  • Why providing customers with a desired outcome is crucial

  • How to align customer success properly within an organization and how to measure it

  • The scoreboard Nick recommends using to help rationalize feedback

  • Customer outcomes + great customer experience = customer success


    • Check out the making of Nick's rap song, "Who's Fired Up?" here.

    This is a ProfitWell Recur Studios production—the first media network dedicated entirely to the SaaS and subscription space.

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    Protect the Hustle | A SaaS PodcastBy Paddle
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