Garage Talk Unwrapped - The Podcast

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, we welcome Quentin Le Hetet from GiPA to discuss the evolving landscape of the UK’s automotive aftermarket.

Quentin shares insights on how the pandemic has dramatically altered the car parc demographics, with a significant drop in new car registrations leading to an ageing fleet. He explains the implications for garages, particularly as vehicles move into the 5-9 year age bracket, which typically sees increased mechanical issues.

We also discuss the importance of understanding customer preferences when it comes to parts and services, highlighting the need for garages to engage in meaningful discussions with their clients about quality versus price. Quentin touches on the growing significance of tyres in the market, especially as electric vehicles (EVs) become more prevalent and require specific maintenance approaches.

Additionally, we explore the challenges of diagnostics in workshops, the need for training and proper tooling, and the rising importance of Advanced Driver Assistance Systems (ADAS) calibration as the industry adapts to new technologies.

Guest:

What you’ll learn:

If you're a garage owner or involved in the automotive industry, this episode provides valuable insights into navigating the current market challenges and preparing for the future.

📩 Get in touch: [email protected]

▶️ Watch Garage Talk Unwrapped on YouTube: https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben sit down with Neil Grant, Managing Director of HELLA Ltd, the UK arm of a major global automotive supplier with a long-standing presence in lighting and electronics.

From OE lighting and electronics through to diagnostics, ADAS and workshop equipment, HELLA is more than a parts supplier. Neil explains how the business supports the independent aftermarket with OE-quality products, technical information, training resources and remote diagnostic support designed to help workshops keep vehicles moving.

This conversation looks at how HELLA operates across a wide and complex product range and what that means when supporting garages in a rapidly changing industry. Neil also shares his perspective on the increasing complexity of modern vehicles, and why access to diagnostics capability, training and technical support is becoming increasingly important for workshops.

He also discusses HELLA’s significant growth in electronics, the return to thermal management, and the company’s “360 degree solution” approach for supporting garages across diagnostics, equipment and parts.

Guest:

In this episode you’ll hear about:

If you work in the automotive aftermarket, run a workshop, or are responsible for repairing and maintaining vehicles, this episode provides insight into how a major OE supplier is supporting the independent garage network.

📩 Get in touch: [email protected]

In this episode of Garage Talk Unwrapped - The Podcast, sponsored by BM Catalysts, Ben and Vicky sit down with Jo Knowles, Event Director of Automechanika UK and the UK Garage & Bodyshop Event.

Register for the UK Garage and Bodyshop Event here: https://forms.reg.buzz/uk-garage-and-bodyshop-2026/garage-talk

Jo talks about how she ended up in the events world, originally aiming for festivals before moving into automotive, and why properly understanding the aftermarket matters when putting on events for the industry.

We get into what actually makes people turn up to events, the role exhibitors really play, and what’s changing in the way shows are run.

There’s also a look ahead to this year’s UK Garage & Bodyshop Event, including new features, more focus on education, and how the industry can do a better job of bringing new people through the door.

Guest:

What you'll learn:

If you’re involved in the automotive industry or planning to attend the UK Garage & Bodyshop Event, this episode gives you a proper look at what’s happening behind the scenes and what to expect.

🎟️ Register here: https://forms.reg.buzz/uk-garage-and-bodyshop-2026/garage-talk

📩 Get in touch: [email protected]

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben sit down with Tony Yates from Schaeffler.

Tony shares his journey from a difficult start in his school life to becoming a driving force behind a fantastic training initiative in the aftermarket, Wrenches & Wisdom. It’s an honest conversation about confidence, careers, and why the industry needs to do more to support the next generation.

The discussion tackles the real reasons garages hold back from taking on apprentices, from time pressures to past bad experiences, and why that mindset needs to shift. Tony explains how Wrenches & Wisdom is helping bridge the gap between suppliers, colleges and workshops, giving apprentices practical knowledge from day one.

Guest

What you’ll learn

📩 Get in touch: [email protected]

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben are joined by Prashant Chopra from Autogem, a company leading the way in tyre pressure monitoring systems (TPMS) since 2007. Prashant shares his expertise on the realities of TPMS and why thorough vehicle inspections are more important than ever for garages and technicians.

During the conversation, Prashant unpacks the common challenges surrounding TPMS, highlighting the importance of getting inspections right and keeping customers properly informed. He explains how missed checks can lead to issues down the line and ultimately damage a garage’s reputation. Prashant also underlines the value of training and ongoing support to help technicians confidently manage TPMS work.

Guests:

What you’ll learn:

If you’re looking to strengthen your garage’s approach to TPMS and deliver a better customer experience, this episode is packed with practical insight.

Get in touch: [email protected]

Watch on YouTube: https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben are joined by the energetic “Chaos Twins,” Cheryl Dean and Annie Sutton from Impression. With their expertise in PR and digital marketing, they share strategies to help garages stand out and grow in a competitive market.

Cheryl and Annie explore the power of storytelling, the importance of building trust with customers, and how a consistent online presence can transform a garage’s reputation. Packed with actionable advice, they cover handling negative reviews, optimising your website, and using social media to increase visibility.

Guests:

Cheryl Dean: Senior PR and Influencer Account Manager, Impression

Annie Sutton: Digital Marketing Manager, Impression

What you’ll learn:

How storytelling can elevate a garage's brand.

Ways to handle negative reviews and turn them into opportunities.

The value of consistent digital marketing and social media engagement.

How platforms like TikTok are shaping the automotive marketing landscape.

Practical tips to boost visibility and connect with customers.

If you want to harness the power of PR and digital marketing to take your garage to the next level, this episode is packed with insight and inspiration.

Get in touch with us at https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben are joined by Ashley Sutcliffe and Giulio Leone, the innovative co-founders of Part Sync. This dynamic digital marketplace is revolutionising the way trade buyers and suppliers connect, providing a smarter, more efficient means of sourcing automotive parts.

During their conversation, Ashley and Giulio share the story behind Part Sync, including the challenges and triumphs of launching a digital parts marketplace. They discuss how the platform streamlines the parts ordering process while improving transparency and competition among suppliers, ultimately benefiting garages and service managers alike. Listeners will also hear real success stories and practical tips for maximising efficiency in their own operations.

Guests:

What you’ll learn:

If you're curious about the future of parts procurement and how technology is reshaping the automotive industry, make sure you give it a listen.

Get in touch with us at [email protected]

Don’t forget to check out our YouTube channel: https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben sit down with Leanne and Brett from Big Spuds, a dynamic couple making waves in the aftermarket merchandise space. Based in Telford, they are the creative minds behind the team's Garage Talk hoodies and stickers that have become a staple at industry events!

During their lively discussion, Leanne and Brett share their unique journey of running a business together as a married couple. They delve into the challenges and triumphs of merging personal and professional lives, revealing how they navigate conflicts, establish ground rules, and maintain a sense of humour amidst the chaos of entrepreneurship. The conversation offers invaluable insights into the dynamics of couple run businesses, highlighting the importance of communication and collaboration.

Guests:

What you’ll learn:

If you’re intrigued by the complexities of running a business with your partner and the shared experiences that come with it, this episode is a must listen!

Get in touch with us at [email protected]

Don’t forget to check out our YouTube channel: https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, Vicky and Ben are joined by Scott Greensmith from ClickMechanic, as they explore the transformative power of technology in the automotive repair industry. This insightful discussion delves into how ClickMechanic is reshaping the way consumers connect with mechanics; promoting transparency, trust, and convenience in vehicle maintenance.

Scott shares the founding vision behind ClickMechanic, highlighting its evolution over the past decade and the importance of providing fixed price quotes to customers. He discusses the challenges faced by mechanics and how the platform helps them thrive in a competitive market without compromising quality. With nearly a thousand mechanics applying to join the platform each month, Scott reveals the rigorous vetting process that ensures only the most qualified professionals are available to consumers.

Guest:

What you’ll learn:

If you're interested in the future of automotive repair and how technology is bridging the gap between consumers and mechanics, this episode is an essential listen.

Get in touch with us at [email protected]

Don’t forget to check out our YouTube channel: https://www.youtube.com/@garagetalkonline

In this episode of Garage Talk Unwrapped – The Podcast, sponsored by BM Catalysts, we welcome Tom Vallé and Joe O'Neill from BM Catalysts to discuss the intricacies of marketing for an aftermarket manufacturer. This engaging conversation dives deep into the various strategies and creative approaches that can make or break a marketing campaign in the automotive sector.

Throughout the episode, Tom and Joe share their experiences with innovative marketing tactics, including their memorable "Spin the Wheel" campaign at Automechanika, which proved that sometimes the simplest ideas yield the best results. They explore the balance between traditional marketing methods and the need for a more personable approach, particularly through social media platforms like TikTok and Instagram.

Guests:

What you’ll learn:

Get in touch with us at [email protected]

Don’t forget to check out our YouTube channel: https://www.youtube.com/@garagetalkonline

If you're interested in the dynamic world of automotive marketing and the innovative minds behind it, this episode is a must listen.