Transforming GBS into a value delivery hub for the enterprise is the top priority of every GBS leader. This transformation is powered by cultural overhauls, workforce upskilling/reskilling, and, most importantly, technology upgrades. Typically, to achieve enterprise tech adoption goals, GBS Heads and Chief Information Officers (CIO) across enterprises work together. However, sometimes the world of the two leaders may vary in terms of urgency, the importance of form versus function, or simply the vision.

Episode resources

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• Ulla De Hondt on LinkedIn
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