The GBS Masterminds Podcast

Join us as we bring you this engaging episode featuring Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon.

Candace draws on her decades of experience to share valuable strategies for fostering an entrepreneurial mindset and leveraging talent acquisition. In a world where data is often rich, she also sheds light on the power of data analytics for even the most 'information-poor' clients.

Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Candace explores the shared services approach and its impact on organizational change, offering perspectives on the GBS maturity cycle and the future of GBS models.

Whether you seek to enhance your talent acquisition strategy, optimize outsourcing opportunities, or navigate organizational change in a dynamic business environment, this episode featuring Candace's expertise is a must-listen.

Key takeaways from Candace:

On GBS Maturity at Organon:
"We spun from a $60 Bn business to a $6 Bn business, so we still have a lot of opportunity to clean up processes and consolidate teams."

On BPO and Captive Mix:
"It's actually mostly BPO, two-thirds BPO and one-third captive. I flipped it during the spin-off to de-risk the organization."

On GBS Structure and De-risking:
"My BPO organization is very focused on transactional processing, while the captive organization handles controls, SOX controls, global process owners, and escalations."

Episode resources

• Candace Dingmann on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today's dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation. Gain valuable insights on the future of Business Process Outsourcing (BPOs) and the importance of internal transformation for long-term success.

Jodi’s Perspective on:

Skipping SLAs and Focusing on Outcomes:

"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."

Challenging Traditional Models:

"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."

Episode resources

• Jodi Dudley on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

This podcast episode features Dr. Turan Sahin, CEO at Allianz Services who emphasizes the importance of GBS being entrepreneurial, whether they serve external or internal customers. While going external is a choice for GBS, they need to consider factors like scale, financial power, already built sale-force and technology capabilities of external providers.  Remaining in traditional back-office GBS functions is not sustainable in the long run. The focus needs to shift to the core value chain of the parent company, emphasizing the delivery of the best quality, price, and efficiency, with automation playing a significant role.

Quote
"If you remain in the area of back offices of the typical GBS community, as an internal GBS, you will not survive longer"
- Dr. Turan Sahin, CEO at Allianz Services

Episode resources

• Dr. Turan Sahin on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

In this insightful episode with our guest, Sameer Jalundhwala, SVP, GBS at NTT Ltd., join us as we explore the role of GBS leaders in earning their seat at the table. Sameer shares his insights on how GBS leaders can act like entrepreneurs, focus maniacally on providing value within their organizations and drive enterprise-wide transformation rather than becoming an outsourcing provider.

Sameer also discusses the future of GBS, including deeper process integration, expanding to new countries, and building GBS as a centre of excellence. Don't miss out on this engaging conversation about the evolving landscape of GBS leadership.

Quote
"To give the focus needed internally, GBS should remain internal and become a vehicle for enterprise-wide transformation, earning its seat at the table."
 - Sameer Jalundhwala, SVP, GBS at NTT Ltd.

Episode resources
●      Sameer Jalundhwala on LinkedIn
●      Sashi Narahari on LinkedIn
●      The GBS Masterminds Podcast

If you enjoyed this episode, then please either:
●      Subscribe, rate, and review on Apple Podcasts
●      Follow on Spotify
●      Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

Join us on the GBS Masterminds podcast as we explore the future of Global Business Services with Jan Nikus, the Vice President of GBS at KONE. In a candid conversation, Jan shares his insights on whether GBS should expand its horizon, why strategic focus is paramount, and the role of GBS in a tech-enabled transformation. Discover how diversity and a commitment to business outcomes are shaping the future of GBS. Tune in to gain a fresh perspective from a Finnish leader navigating the complexities of a global GBS environment.

Quote
"Externalizing GBS services can be a double-edged sword, sacrificing long-term strategic value for short-term gains."
- Jan Nikus, Vice President at KONE Business Services KONE

Episode resources

• Jan Nikus on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA and discover effective budget strategies and value measurement. Tune in to this informative podcast episode and unlock the keys to IT-GBS collaboration.

• Tech-GBS Dynamics:
  This theme delves into the intricate relationship dynamics between IT leaders (CIOs) and Global Business Services (GBS) leaders. It highlights the often contrasting perspectives and challenges these two critical organizational roles face when working together to shape technology initiatives. Exploring the day-to-day interactions, decision-making processes, and communication breakdowns that can occur, this theme offers insights into the delicate balance of power, priorities, and the impact on innovation within the organization. It serves as a window into the complexities that must be navigated to harmonize these two essential functions effectively.

• Technology Decision-Making:
  Within this theme, the podcast explores the critical process of making technology decisions within an organization. It examines the roles and responsibilities of IT and GBS leaders in driving these decisions and emphasizes the necessity of aligning technology choices with the specific needs and objectives of the business. This theme offers valuable insights into the strategies, criteria, and considerations that guide technology decision-making, providing listeners with a roadmap for ensuring that technology investments are closely tied to the organization's overarching goals and strategies.
  
  
• Robotic Process Automation
  Robotic Process Automation (RPA) takes center stage in this theme. The discussion goes beyond the surface level to explore both the potential benefits and potential pitfalls of RPA implementation. Listeners gain a deeper understanding of how RPA can be leveraged as a powerful tool for process enhancement rather than simply automating existing workflows. The conversation dives into real-world examples, challenges faced during RPA projects, and the best practices that can maximize its value in streamlining operations and improving efficiency.
  
  
• Budget Management
  Within the budget management theme, the podcast unpacks the strategies and considerations behind the effective allocation of financial resources for technology projects. It underscores the significance of aligning budget decisions with the organization's strategic goals. By exploring real-world scenarios and practical insights, listeners gain a clearer understanding of how to strike the right balance between funding various tech initiatives while ensuring that these investments support the company's long-term vision. The theme provides valuable guidance on optimizing resource allocation for maximum impact.
  
  
• Measuring Business Value
  The challenge of quantifying the business value of IT projects post-implementation takes the spotlight in this theme. The conversation dives into the complexities surrounding value realization and highlights the need for comprehensive frameworks to evaluate and measure the realized value of technology initiatives. It emphasizes the importance of accountability, emphasizing that outcomes should align with pre-defined expectations. Through real-world examples and discussions, listeners gain valuable insights into how to effectively assess and communicate the true business impact of technology investments. Office of the Fairytale for a Reason.
  
  

Quotes

1. “My experience with RPA has been a disaster. When GBS invested heavily without IT consultation, it resulted in chaos, costing the company money and damaging our reputation. "
   -  Jennifer Crites, CIO, CDO, PostNL
   
   
2. “I've had mixed results, largely good though, with RPA. I think it again comes down to how you are using it right. There are multiple aspects of it. ”
   -  Amit Yadav, VP - GBS, RS Group plc

Episode resources

• Jennifer Crites on LinkedIn
• Amit Yadav on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

• CIOs as Collaborative Innovators
  Modern CIOs are redefining their roles from gatekeepers to collaborative innovators. Filippo Catalano's "Yes, and..." approach demonstrates how they engage in dynamic conversations to drive innovation, transform company culture, and deliver value beyond technology implementation.
  
  
• GBS - Office of the Fairytale?
  Delve into the world of Global Business Services (GBS) leadership as Lars Hölzer discusses the perception of GBS as the "Office of the Fairytale." Learn how GBS leaders navigate the balance between seeking technological advancements and aligning with IT strategies for tangible business outcomes.
  
  
• RPA Realities and ROI
  Gain insights into Robotic Process Automation (RPA) from Filippo and Lars. Discover the real-world effectiveness of RPA, its inherent challenges, and the critical importance of evaluating Return on Investment (ROI) to determine its suitability for process optimization.
  
  
• Strategies for Smart Budgeting
  Delve into the complex realm of budget allocation strategies within large enterprises. Explore how technology leaders make informed decisions on prioritizing projects, managing massive technology transformations, and ensuring that every budgeted dollar contributes to the company's growth and long-term success.
  
  
• Navigating the Partner Ecosystem for Success
  Explore the intricate dynamics of managing vendor relationships and the partner ecosystem. Learn how to balance the interests of technology vendors with the unique needs of your organization while fostering mutually beneficial partnerships that drive innovation, efficiency, and long-term success.
  
  

Quotes

1. “People come and invent RPA bots for meaningless tasks. We should fully avoid these type of bots, especially when it comes to some changes a bot has to be adjusted. It just give me a headache and it's why I don't want them anymore.” 
   -  Lars Hölzer, Head of Business Services & Digital, Fresenius Kabi
   
   
2. “I have a motto, that is, basically the best automation is the one that you don't need, because things already work.”
   -  Filippo Catalano, Chief Information and Digitisation Officer, Reckitt

Episode resources

• Filippo Catalano on LinkedIn
• Lars Hölzer on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

• Strategic Alignment
  Both CIO Rogério Peres and GBS leader Sumit Mitra emphasize the importance of aligning technology initiatives with overall business strategies. This theme focuses on the need for GBS leaders to understand the strategic drivers of the business and ensure that technology solutions connect with the purpose and values of the organization. 
  
  
• Collaboration for Tech Decision-Making
  Collaboration between IT and GBS is highlighted as a critical factor for successful tech decision-making. The podcast stresses that GBS leaders must work closely with business units to understand their needs and develop technology solutions that align with business goals, avoiding the perception of creating "Office of the Fairytale" solutions. 
  
  
• Efficiency Through RPA
  The discussion dives into the world of Robotic Process Automation (RPA). While RPA can deliver efficiency gains, the podcast emphasizes the importance of assessing whether RPA is the right solution. It highlights that RPA should be applied to task-based, rule-based, and mundane processes, but integration challenges must be considered. 
  
  
• Strategic Budget Management
  Managing IT project budgets is crucial, especially for traditional companies with ongoing projects like SAP upgrades. The theme explores how businesses can balance large-scale projects like SAP upgrades while also enabling optimization and innovation in the short term. It emphasizes the need for a clear transformation plan and phased capex requests. 
  
  
• Business Case Realism
  The theme of business case scrutiny underscores the importance of being realistic in project planning. It advises organizations to clearly define a range of benefits rather than aiming for a specific number. The focus is on ensuring that technology projects remain aligned with their intended outcomes and deliver measurable benefits to the business.
  
  
  

Quotes

1. “I've seen too many technology, large scale technology deployment has failed miserably, because we haven't aligned the process or haven't understood the whole end to end process. And understanding that end-to-end process is really important.” 
   -  Sumit Mitra, Chief Executive Officer, Tesco Business Solutions, Tesco
   
   
2. “When you talk about really payback, it is a 100% on the business side. They have to help us, they have to understand what's the investment we're going to make is their capital, not our capital.”
   -  Rogério Peres, CIO, JBS USA

Episode resources

• Rogério Peres on LinkedIn
• Sumit Mitra on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

• Office of the Fairytale for a Reason
  GBS (Global Business Services) can surely be referred to as the "Office of the Fairytale".
  This is because GBS needs to deliver efficiency and drive business case-backed transformation, which mandates them to be empowered with the technology.  GBS needs to deliver the fairytale because they are accountable for it.
  
  
• Value Realization Office, the Missing Piece?
  VRO can play an important role in ensuring commitment and accountability from the teams driving tech transformation. Similar to PMO, which ensures task tracking, VRO can drive value tracking from the technology implementations.
  
  
• Avoid Falling in Love with Technology
  It is advisable for business teams not to get infatuated with technology and go through hype cycles, consider hype around RPA.  Instead, the focus should be aligned on holistic approaches to deliver benefits, capabilities,  and associated ROI. 
  
  
• Focus on the User Experience
  Prioritizing user experience is crucial when implementing new systems or technologies. It is important to consider how the end-users will interact with the systems and processes to ensure a positive experience.
  
  

Quotes

1. “We shouldn't be educators we should be proposers, and we should be inspirers” 
   -  Ash Mehra, Chief Data and Information Officer, Constellation Brands
   
   
2. “There's no free lunch, you're gonna deliver X million dollar savings, great. Your budget is X million dollars less next year.”
   -  Serge De Vos, Global Head of Business Services, The Kraft Heinz Company
   
   

Episode resources

• Ash Mehra on LinkedIn
• Serge De Vos on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American

Global Business Services (GBS) can play dual role - Support the company as an internal organization and leverage partnership with third-party providers for added value. Maintaining an entrepreneurial mindset and staying attuned to internal and external factors is critical to addressing the organization's needs successfully. Imagining GBS’ end state, it might potentially become an integrated part of all multinational service models, even if it may be referred to differently based on the organization's type. GBS at Dexcom is navigating rapid global growth while maintaining focus and enabling the organization strategically. The next steps potentially include successful pilond implementation of innovative approaches being placed at the focal point of their GBS model. This starts with accessing the benefits of the gig economy and new ways of working through partnerships.
Quote“I think GBS will be an integrated part of every multinationals service model. It might not be called GBS.” 
- Jessica Shields, Vice President - Global Business Services, Dexcom

Episode resources

• Jessica Shields on LinkedIn
• Sashi Narahari on LinkedIn
• The GBS Masterminds Podcast
  
  

If you enjoyed this episode, then please either:

• Subscribe, rate, and review on Apple Podcasts
• Follow on Spotify
• Check out The GBS Masterminds Podcast

The GBS Masterminds Podcast is hand crafted by our friends over at fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.

Check out our 3 most downloaded episodes: 

• Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain
• Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G
• Sandy Khanna, Global Head of Shared Services at Anglo American