Generative AI is making an impact on every aspect of digital product building. But we wanted to delve deeper into how it’s affecting user research and interviews, so we invited Nisha Iyer, CTO of CoNote, onto the Built Right podcast to share industry insights and predictions. 

Nisha shares the story of CoNote, an AI-empowered platform helping transcribe and organize user research. We hear her thoughts on GenAI skepticism and how CoNote builds on customer feedback to improve its efficiency. Plus, Nisha tells us her predictions for GenAI in user research and whether it could eventually manage user interviews entirely. 

Key Moments: 

• Nisha’s background in the industry 
• The decision to found CoNote 
• How CoNote augments user research processes, without taking over 
• Building a moat in age of AI hype 
• How generative AI is impacting user research in the short- and long-term 
• Will AI take over the role of AI research? 
• Why continuous research must be part of the development process 
• How much of CoNote’s plans are based on customer feedback 
• Why CoNote is a great example of product strategy 

Key Links: 

• Visit the CoNote website: https://www.conote.ai/  
• Connect with Nisha on LinkedIn: https://www.linkedin.com/in/nisha-ranjani-iyer/  

Mentioned in this episode:

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