Infosys BPM Podcasts

Generative AI in Customer Service Front Office


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Generative AI is revolutionizing customer service by automating routine tasks, such as answering FAQs and providing personalized product recommendations. It enhances customer experience by offering instant responses, reducing wait times, and generating tailored content. Additionally, generative AI enables agents to focus on complex issues, improving overall customer satisfaction and loyalty.

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Infosys BPM PodcastsBy Infosys BPM