Geoff Ramm is the owner and creator of Celebrity Service, a professional speaker, author and customer service and marketing specialist.

Geoff is the architect behind Celebrity Service, a system designed to give your business a customer service experience that will radically alter the way your customers see you. It’s a system that can create a paradigm shift in the way you operate; which can give you an insurmountable lead over your competitors today!

KEY TAKEAWAYS

• We can learn and develop ourselves exponentially by applying the lessons learned and recounted in stories. The art of storytelling is the art of improving ourselves through refinement.
• The accepted wisdom is that businesses need to go the extra mile, and to exceed expectations. These are not new or disruptive teachings. We need to go deeper.
• Celebrity Service is founded upon the principle of closing the gap between the service we give customers, and the aspirational service we would give to the biggest celebrity in the world.
• The main problem businesses face in increasing their service levels is engagement between their staff and customers. 
• There’s always a nugget of information in the things that customers say; a small truth that can enable you to fully understand their needs, and to better serve them.

BEST MOMENTS

‘I genuinely believe that Celebrity Service is the differentiator between you and your competitors’

‘I’m not telling stories. I am in the stories’

’Small-minded people say “cost”. The positive people say “invest”'

‘Celebrity Service is the art of asking questions and listening to the nugget’

VALUABLE RESOURCES

Business Problems Solved Podcast

Geoff Ramm - http://www.geofframm.com

To take Geoff up on his incredible offer, connect with him at [email protected]

Geoff Ramm LInkedIn - https://www.linkedin.com/in/marketingspeakermarketing/

Geoff Ramm Facebook - https://www.facebook.com/Geoff-Ramm-Celebrity-Service-OMG-Marketing-Speaker-192560274147492/

Geoff Ramm Twitter - https://twitter.com/GeoffRamm

ABOUT THE HOST

 

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

 

CONTACT METHOD

 

You can contact Lee Houghton on 07813342194

[email protected]

https://www.linkedin.com/in/lhoughton/