I remember when I started this company in my home back in 2008. I was wearing all the hats. I was the sales guy. I was the operations guy. I was the guy changing the ink cartridge in the printer. And thankfully now, 14 years later, I've got 20 full time employees. I've got processes that make my life blissfully wonderful. And to talk about processes, I've got George Mayfield in studio. He's with Frameworks Consulting.