Most workplace problems aren’t motivation problems.
They’re communication problems.
In this episode of Get A Shift On, David Birchmore speaks with communication strategist, LinkedIn trainer and podcast host Graham Coath about why organisations repeatedly misdiagnose the real issue inside teams.
From NHS-style hierarchy and structured communication to the messy reality of business, leadership and entrepreneurship, this conversation explores what actually happens when people stop assuming and start listening.
Graham explains why hearing and listening are completely different skills, why most CPD training fails, and how assumptions quietly destroy communication inside organisations.
The conversation also dives into:
Why communication should start with listening, not speaking
The biggest communication mistakes leaders make
Why assumptions break teams and businesses
How communication styles differ across industries
The rise of portfolio careers and career changes
Why imposter syndrome is often misunderstood
Emotional intelligence and leadership
The real risk of AI replacing thinking in communication
For healthcare professionals considering a move outside the system, this episode also explores how the communication skills developed in clinical environments translate into business, leadership and entrepreneurship.
If you’ve ever wondered why organisations struggle with engagement, leadership or change, this episode explains why the answer is often much simpler than people think.
Learn more about Graham Coath and his work:
A Better Way Of Life
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Instead, each event centres around one carefully chosen question designed to spark thoughtful discussion between people leading organisations, shaping culture and navigating change.
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Chapters
00:00 The Essence of Communication
02:53 The Evolution of Marketing and Sales
05:40 Career Paths and Job Mobility
08:10 The Changing Landscape of Recruitment
10:54 The Future of Work and Self-Employment
13:18 Communication in the Digital Age
16:21 Understanding Neurodiversity in Communication
18:51 The Impact of COVID-19 on Communication
21:31 Disruption and Innovation in Business
24:13 Navigating Imposter Syndrome
32:56 Understanding Imposter Syndrome and Personal Growth
36:45 The Importance of Continuous Learning
41:51 Communication in Professional Development
47:11 Emotional Intelligence and Generational Differences
50:57 Transitioning Communication Skills Across Sectors
56:39 The Dangers of Assumptions in Communication
01:01:02 AI's Impact on Communication and Human Connection