Get Answers

Smart meters were supposed to make using energy easier. Customers could track in real time how much they were spending, and those pesky estimated bills were to be a thing of the past. And while they no doubt have many benefits when they work, government data shows that millions of people across the UK have an issue with their smart meter - and an unknown number have an in-home display that isn’t working. And the worst thing is, you might not even know about it.

Read more about how to solve smart meter problems & sign up for our free monthly Home newsletter.

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When you hear the word scam, you might think of a dodgy email dropping into your inbox, or maybe a badly worded text from someone pretending to be from your bank. But scams are getting more and more sophisticated, and scammers themselves are working out new ways to deceive us all. So what can you do to stay ahead of the game?

Read about the latest scams we've seen & sign up for our free Scam Alerts service.

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Since we set up shop in a garage in East London way back in the 60s, Which? has helped see in some important changes to the way we regulate products, especially when it comes to the safety of babies and children.

Today we hear more about our work, share our advice for what to look out for when buying for the little people in your life, and explain how to avoid bringing dangerous products into your home.

Check our advice for your growing family & sign up to our free family newsletter.

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Driving abroad is never the most relaxing part of a holiday. But a Which? undercover investigation has uncovered the stresses that can start before you even get hold of the keys for your rental car. So what can you do to ensure you don't get ripped off at the car hire desk?

Read more about our undercover investigation & sign up for our free monthly Travel newsletter.

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When you buy a new washing machine, you expect it to last a decade. But what if the "smart" technology inside of it stops working after just three years? That's happening across so many tech products inside our homes without us even know about it, leaving us vulnerable to hackers. We explain what's going on, how you can make your products last longer, and how to keep yourself safe.

Read more about brands leaving customers in the dark & sign up to our free tech newsletter.

This week we’re attending The Shoddies, our very own awards presented for some of the biggest consumer let downs of the past twelve months. From disappointing service providers to useless - and in some cases downright unsafe - products, we’ll be telling you the brands we think you should avoid.

Read a full list of products and services we awarded Shoddy awards to.

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Today we're bringing you an episode from our sister podcast Which? Shorts, giving you the best seaside towns and villages in the UK according to Which? members.

We're still working away hard on the next episode of Get Answers, and it'll be dropping in your feeds on Friday this week.

Health and beauty products are a staple of our everyday life. From the toothpaste we use as soon as we wake up, to the deodorant we use after jumping out of the shower, even the hayfever tablets many of us rely on at this time of year, we’re spending hundreds of pounds on stuff that helps us look, feel and smell good.

But new research from Which? suggests you might be needlessly over-spending on many of your everyday products. We reveal when you can pick a bargain, and how to outsmart retailers when it comes to finding the best deals.

Read our research on the own label food products that beat the big name brands.

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Booking your next summer getaway is meant to be something to look forward to. Scrolling through the holiday websites looking at pictures of glorious pools and sandy beaches, deciding which room in the apartment has the best view over the coastline.

You think you’ve found a great deal and then… the fees start to add up! The bargain holiday you thought you’d found is now tens, perhaps hundreds of pounds more expensive. So what can you do to beat the fees and bag a bargain for your next overseas holiday? We meet the woman who did just that as she shares her advice on how you can do the same.

Check out our Which? Shorts podcast on how to prepare for your summer holiday & sign up to our free Travel newsletter.

Since launching in 2022, ChatGPT has been a game-changer in the world of AI. But it's perhaps the chatbots that companies are using for customer service where we have the most interaction with artificial intelligence.

Tech author and broadcaster Chris Stokel-Walker and Which? Technology Editor Lisa Barber tell us how to beat the customer service chatbots and get the answers to our queries as fast as possible.

Listen to our episode on AI scams & subscribe to our free Which? Technology newsletter.