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Walking Projects - Podcast

Introduction: Each time we walk a project in construction, we need to focus on quality. 

The job superintendent walks their projects at least once daily, if not twice. What is the intention of our walk? What are we looking for, if anything? 

How often does the sales agent walk homes under construction? 

How often does management walk homes under construction? 

What do people outside the superintendent do when they walk homes?

Story: 

1. Tornado Manager: AKA The Baker. The manager would come to the job site, walk a few jobs, raise hell with everyone, and disrupt anything he touched.  
   1. He intended to ensure everyone knew he was in charge. 
   2. The employees were all scared of him and called each other to warn him if he was in the neighborhood or heading that way. 
   3. The team would only raise concerns or opportunities for improvement if they were confident of what he would say or how he would treat them. 
2. Coaching Manager: A manager that listens to your struggles and opportunities and helps guide you toward a good solution for the project. 
   1. Not interested in the spotlight
   2. Willing to support you and create a culture where vulnerability is accepted
   3. Support encourages and holds the team accountable.
3. Sales Team: In most cases, our sales team knows more about the selections in each home than anyone else. 
   1. Walk the home to help and expose items that might be incorrect for the home. 
   2. Take good pictures while walking the home and add them to the weekly buyer update. 
   3. The superintendent often carries more houses and stress than they should. Help them build the home you sold, so the customer is happy. 
4. Design Team: The designers know the selections better than anyone in the business. 
   1. Walk homes to see how everything comes together. 
   2. Be comfortable making changes to your program if the product doesn’t meet your expectations. 
   3. Our customers deserve the product they are purchasing, and your eye for detail is critical for the superintendents in the field to turn over a quality product. 

Conclusion:

We are all on the same team to deliver a quality home or project to our consumers. Each person on the team should walk homes with an eye for quality and help one another reach a new level of quality with each walk we perform. 

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