David Holmes has had a very interesting journey to his current role and shares this inspirational journey with us and also shares some great insights and observations along the way - an authentic, insightful, interesting guest and SME.

Omar Paul has been around the world working on contact centre based technology, predominantly CRM. In this episode we talk about Omar's journey including 7 years in Dubai. We talk about his 4 pillars for success. The CRM movement and CX through the salesforce lens. We talk about makepositive and Sabio and how they align and as you will hear Omar is positive about CX & Employee engagement and how they are intrinsically linked.

It's funny what a number can do isn't it, why has the 100th had me thinking and emotional (positive) where the other ones have not ? It's a milestone and one I wanted to recognise by bringing together some of the awesome people who have been such a part of the podcast into one room to chat about our industry - thanks for listening and thanks for all the support, engagement and interactions along the way - love that :)   

Joining live from Kyiv, Ukraine Iryna tells us what its been like to leave the call centre and take up arms. Iryna is probably known to many of you as she has judged at the European Contact Centre awards and is a good friend of the UK Contact Centre Community. her contact centre community has stopped answering calls from customers and is answering the call to defend their homeland.

Hear what it has been like and you can help by contributing to this fund that will go directly to Iryna.

https://www.collectionpot.com/pot/1394634/

Can you progress in your career whilst not compromising on who you are ? Marianne talks passionately about how you can. In this episode we cover many topics including being true to yourself and how to overcome the challenges you face. Talking of challenges Marianne also talks about the challenges she has faced as woman rising to the top of her game. 

We also talk about Outbound, where we both cut our teeth in this industry and why it is still important today. 

Unique, uncompromising, funny and engaging Marianne is an awesome guest and lovely human.

Stu Dorman has been on twice before and marks his hat-trick appearance with a trademark insightful chat about our industry.  Voice has stood the test of time as the dominant channel in our industry and Stuart shares why its short sighted to try and kill it.