In a powerful episode, one that was a privilege to be part of, hear from Lee Houghton - Business Improvement Coach at Get Knowledge.

Lee shares the incredibly powerful story about the tragic death of his best friend and the three life lessons his mate shared with him.

Lee lives his life by these lessons and brings them to life in his work with contact centres too.

I really hope you enjoy this episode. 

In a powerful episode, one that was a privilege to be part of, hear from Lee Houghton - Business Improvement Coach at Get Knowledge.

Lee shares the incredibly powerful story about the tragic death of his best friend and the three life lessons his mate shared with him.

Lee lives his life by these lessons and brings them to life in his work with contact centres too.

I really hope you enjoy this episode. 

Stuart is well known in our industry and, like me, you have probably enjoyed him speaking at an event. Stuart is an SME and is very forward thinking - we have a great chat about a couple of topics that I think you will all find very interesting.

The role of the contact centre in the new normal.

New ways of working in the contact centre – learning from digital.

We'll be getting together again as we had loads of topics we still want to cover - stay tuned and subscribe so you don't miss anything.

Thanks Stuart - great thinker, great guy.

Stuart is well known in our industry and, like me, you have probably enjoyed him speaking at an event. Stuart is an SME and is very forward thinking - we have a great chat about a couple of topics that I think you will all find very interesting.

The role of the contact centre in the new normal.

New ways of working in the contact centre – learning from digital.

We'll be getting together again as we had loads of topics we still want to cover - stay tuned and subscribe so you don't miss anything.

Thanks Stuart - great thinker, great guy.

Today I am joined by two experts and all round awesome humans Yvette Renda and Helen Beaumont Manahan who join me to chat about training and coaching in a hybrid virtual / in person world. Yvette and Helen cover...

A great and helpful chat !

Today I am joined by two experts and all round awesome humans Yvette Renda and Helen Beaumont Manahan who join me to chat about training and coaching in a hybrid virtual / in person world. Yvette and Helen cover...

A great and helpful chat !

This is the Hat trick appearance of Nik McEwan - Founder of Winning Bid Ltd - Linkedin phenomenon & future president of Nicaragua (you'll have to have listened to the others to get that final reference) 

Love chatting to Nik - we dont always agree but I consider him a friend and I value him a lot. Nik reflects on the last year and we talk about some of the hot topics.

As always Nik is interesting and well worth a listen / follow on Linkedin.

This is the Hat trick appearance of Nik McEwan - Founder of Winning Bid Ltd - Linkedin phenomenon & future president of Nicaragua (you'll have to have listened to the others to get that final reference) 

Love chatting to Nik - we dont always agree but I consider him a friend and I value him a lot. Nik reflects on the last year and we talk about some of the hot topics.

As always Nik is interesting and well worth a listen / follow on Linkedin.

Franck Sait-Etienne is the Global WFM Process Lead @ Uber and joins me from Amsterdam for this episode of Get Out of Wrap.

We talk about Franck's journey from Arvato, to Booking.com and then Uber.

We talk about why WFM, what challenges the pandemic has bought, some WFM best practice and whats in store for the future of WFM.

Franck is a great person to have on as the podcasts first International guest ! 

Franck Sait-Etienne is the Global WFM Process Lead @ Uber and joins me from Amsterdam for this episode of Get Out of Wrap.

We talk about Franck's journey from Arvato, to Booking.com and then Uber.

We talk about why WFM, what challenges the pandemic has bought, some WFM best practice and whats in store for the future of WFM.

Franck is a great person to have on as the podcasts first International guest !