Rachel Goddard is Quality Assurance Manager for a general insurance company with a call centre of over 2000 employees. Rachel is rightly considered as an SME in the QA world and she talks to me about disrupting current thinking around what QA currently does as well as making QA an industry within Contact Centres that people feel is a proper career path. And we also talk biscuits.

Rachel Goddard is Quality Assurance Manager for a general insurance company with a call centre of over 2000 employees. Rachel is rightly considered as an SME in the QA world and she talks to me about disrupting current thinking around what QA currently does as well as making QA an industry within Contact Centres that people feel is a proper career path. And we also talk biscuits.

---

Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message

There are 6,200 contact centres in the UK employing 4 million people. So many industries, careers, skills and interesting projects to talk about. No sales, no sponsorship - just me and interesting guests.

There are 6,200 contact centres in the UK employing 4 million people. So many industries, careers, skills and interesting projects to talk about. No sales, no sponsorship - just me and interesting guests.

---

Send in a voice message: https://podcasters.spotify.com/pod/show/get-out-of-wrap/message