A few weeks back we had a customer service experience so insanely stupid we wondered if we were being secretly filmed for a sitcom pilot.
This week we discuss what leads to this kind of madness. 
And how usiong automated customer service surveys mean your business can be in deep trouble and you don't even know.

A few weeks back we had a customer service experience so insanely stupid we wondered if we were being secretly filmed for a sitcom pilot. This week we discuss what leads to this kind of madness. And how usiong automated customer service surveys mean your business can be in deep trouble and you don't even know.

A few weeks back we had a customer service experience so insanely stupid we wondered if we were being secretly filmed for a sitcom pilot.
This week we discuss what leads to this kind of madness.&nbsp;
And how usiong automated customer service surveys mean your business can be in deep trouble and you don't even know.

Get the basics right first: lessons from Dumb and Dumber Forklifts

Bullshit-free tips on the realities of owning a business delivered with dry humor. Creative director-turned entrepreneur Ian Whitworth built a $30M national business by always doing the opposite of what private equity investors would do. His book Undisruptable is out now on Penguin Random House, including audiobook read by Ian.

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Get the basics right first: lessons from Dumb and Dumber Forklifts

Get the basics right first: lessons from Dumb and Dumber Forklifts

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