Radical responsibility is leaders taking on accountability for performance.

It is central, but it is stressful.

How can you as a manager be accountable for performance but not burn out under pressure.

We talk about mindset and controlling issues so that you can be in charge and sustain long term results and stand out in your organisation.

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Today we’re talking to Crina Ancuta, a globally experienced

Crina’s role is to guide leaders to find clarity in their

By fostering self-awareness and leadership presence, this

With a strong background in strategic leadership,

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn:  https://www.linkedin.com/in/chris-webber-uk

- Crina Ancuta LinkedIn: https://www.linkedin.com/in/crinaancuta/

Every business has values but not all live them. In this episode I share my highlights from the recent episode that could help you build a strong performance culture based on values through holding each other accountable for actions.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

-Mark Herbert LinkedIn: https://www.linkedin.com/in/markherbert85/

All businesses have values but for many they are just words. In this episode we share ideas on how to live values every day and as such create a wonderful performance culture in your team

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Mark Herbert is the Co-Founder and Director at

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn:  https://www.linkedin.com/in/chris-webber-uk

-Mark Herbert LinkedIn: https://www.linkedin.com/in/markherbert85/

Getting your team to care about customer excellence can make a big impact on business performance.

Here are my key headlines from the conversation with Andy where we discussed accountability for customer excellence.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

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⁠Andy Hay⁠ is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre’s ensemble.

After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester’s Contact Theatre ensemble as an actor, musician and director.

From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers.

Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

Andy tells us how he gets his large team to care as much as he does about customer experience and customer success because if they don't care about excellence then the customers won't experience it and the production is a failure.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Andy Hay is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre’s ensemble.

After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester’s Contact Theatre ensemble as an actor, musician and director.

From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers.

Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

If you want things to change, you need to make people accountable for it.

Here are my headlines from the conversation with Shireen Hilal on shared accountability for delivering change.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

-Shireen Hilal LinkedIn: https://www.linkedin.com/in/shireenhilal/

How do you ensure changes happen? How do you make your team accountable for what they do each day? That is what I discussed with Shireen Hilal. She is an adviser to professional services businesses and uses a variety of strategies to embed change. An essential listen for people wondering how they can get their team to focus on the important issues.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Shireen Hilal, the founder and CEO of Maior Consulting. Shireen started her career as a litigator at AmLaw100 law firms, and then shifted her focus to strategy and operations to make a direct impact on business growth and efficiency. Her career path is marked with roles including serving as the COO of a national law firm where she increased profits by over 30%, guiding operations and strategy for a division of global giant KPMG,

Now, at her own firm, Maior, she brings a

Under her leadership, Maior has become a

With a strong track record of crafting innovative strategies that have revitalized organizations from enterprise firms

But what sets Shireen apart isn't just her talent for driving up the numbers; it’s her holistic approach to understanding

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

- Shireen Hilal LinkedIn: https://www.linkedin.com/in/shireenhilal/

Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees.

In this episode I share my highlights from the conversation with Joe Perry and his lessons from working with trade unions and influencing change.

I share tips that all managers can use to implement change through their teams.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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⁠Joseph Perry⁠ is an employment relations specialist with extensive experience across a range of public, private and third sector organisations. He currently provides support to organisations to help them achieve their organisational goals through the effective management of collective employment relations, change and high performing teams.

Having worked in unionised workplaces in transport, utilities and politics, he is experienced in dealing with collective issues and how to build constructive, effective employment relations. Joe studied Industrial Relations at the University of Keele, bringing a mix of academic and practical approaches to the field of employment relations and engagement.

Joe and Debbie have developed and run an employment relations and engagement programme which builds capability in this crucial area. The programme enables the effective management of change, develops professional competence in employment relations, build relationships across organisations and grows enthusiasm for this fascinating field of work. Joe and Debbie also established and run professional networks for experts and leaders in this field.

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

-Joe Perry LinkedIn: https://www.linkedin.com/in/joseph-perry-45ab1127/

Difficult conversations are not just 1:1. Often businesses need to make changes that will affect many employees.

In this episode we talk about the importance of relationships to create trust and how to use them as the foundation for change together with processes and agreements.

Tips that all managers can use to implement change through their teams.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Joseph Perry is an employment relations specialist with extensive experience across a range of public, private and third sector organisations. He currently provides support to organisations to help them achieve their organisational goals through the effective management of collective employment relations, change and high performing teams.

Having worked in unionised workplaces in transport, utilities and politics, he is experienced in dealing with collective issues and how to build constructive, effective employment relations. Joe studied Industrial Relations at the University of Keele, bringing a mix of academic and practical approaches to the field of employment relations and engagement.

Joe and Debbie have developed and run an employment relations and engagement programme which builds capability in this crucial area. The programme enables the effective management of change, develops professional competence in employment relations, build relationships across organisations and grows enthusiasm for this fascinating field of work. Joe and Debbie also established and run professional networks for experts and leaders in this field.

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

- Joe Perry LinkedIn: https://www.linkedin.com/in/joseph-perry-45ab1127/

In this highlights episode I reflect on what I learned from David Ford about setting up an organisation for restructures.

A key message was "prepare more for sharing bad news than for sharing good news, because it is much harder!"

People want to know what are the implications for them and what is going to happen so when you talk, you must know what these details are.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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David Ford⁠ joined Prothena Biosciences as Chief People Officer in March 2024. Prothena is a clinical stage, biotechnology company focused on neuroscience. Before joining Prothena, David spent six and a half years as the Chief Human Resources Officer of Intercept Pharmaceuticals, a New York based biotech focused on non viral liver diseases, that was sold to the Italian pharmaceutical company, Alfasigma, in late 2023. 

Before joining the biotech world, David spent fifteen years with Sanofi, initially as the Head of HR for the UK and Ireland, then moving to the Paris headquarters of Sanofi for six and a half years. He transferred to the United States in 2011, initially as the Head of HR for North America, before moving to lead the HR function for the Genzyme rare disease business that had been acquired by Sanofi.

David started his career in New Zealand in the dairy food industry, working in HR roles in New Zealand, Latin America and Europe.

David holds a Masters of Business Administration from INSEAD in Fontainebleau.

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

-David Ford LinkedIn: https://www.linkedin.com/in/dave-ford-1a0352/