As healthcare organizations are running overtime and seeing an intense strain on their resources, many are exploring alternative models that allow internal experts to focus on high-value work. In this episode, Pivot Point Consulting’s Zack Tisch, Vice President Strategic Growth and Matt Curtin, Senior Director Strategic Growth share some practical ways to delegate tasks like patient portal calls, IT help desk incidents, and report requests freeing up valuable resources to focus on more pressing needs.

In this episode Matt, Laura, Keith, and Andy join from remote locations to do their part to support social distancing and stop the spread of COVID19. The topic of Telehealth is emerging as a vital tool in the wake of the global pandemic. Organizations that have implemented Telehealth and related processes are seeing great success for their healthcare populations. For those however, that are either in progress or just getting started, this podcast is for you! Matt and team discuss the key considerations for fast-tracking a Telehealth solution.

There are lots of changes that are either happening now or will be coming in the form of legislative policy. To help you better understand where we are and what to expect in the future, this is the first in a two-part series designed to help you be prepared and highlight where you should focus your energy. Joining host Matt Curtin to talk through all the changes are special guests Laura Kreofsky, Vice President Advisory Services, Keith Olenick, Vice President Practice Management, and Denise Webb, Executive Advisor.

Many Cerner clients find deviating from “the model” is required to provide more flexibility in their EHR Solution. This can be great for clinicians who want custom solutions but can be challenging for standardization and interoperability. On this episode, host Joe Clemons sits down with Jeff Maris and Kyle McAllister from Pivot Point Consulting to discuss how organizations can optimize but still maintain a standardized approach.

There are many reasons why organizations turn to Community Connect as the solution to share the cost and benefits of EHR investments with their community partners. Whether it’s looking for best practices to manage new competitive pressures and wall off providers eating at your territory or a mandate from the board to grow, a critical first step is understanding the best way to get started. In this episode, host Matt Curtin sits down with Zack Tisch and Joe Clemons to talk through the top things to consider when embarking on a Community Connect adventure.

Denials are responsible for 9% of all claims submitted which equates to $262 billion dollars (that’s “B” for billion) that are at risk annually if not managed and appealed. For organizations who haven’t gotten started, it can be hard to know where to begin. In this episode, Matt sits down with Keith and Jon to discuss how you can identify your 80/20 so you don’t leave money on table.

Earlier this year, Definitive Healthcare released its 2019 Healthcare Trends Survey that tracked 803 mergers and acquisitions and 858 affiliation and partnership announcements, and predicted the trend would accelerate. In this episode, Matt and Keith explore what this means for revenue integrity.

Delayed test results negatively impact patient safety. 30%-40% of tests pending at discharge return potentially actionable results that often remain unknown to physicians. That’s a big # of potential incidents that could lead to patient harm. In this episode, Matt and Keith discuss strategies to help prevent delays.

There is a direct link between standardized documentation, quality, and quality scores. But physicians who push for customization and flexibility have challenged EHR standardization. In this episode, host Matt Curtin, Director of Strategic Growth at Pivot Point Consulting and special guest, Keith Olenik, Vice President, Revenue Cycle Services with Pivot Point Consulting, Get to the Point!