Get yourself a better agency process w/ David Darke

When it comes to being profitable, nothing beats a fine-tuned process. As I grew my agency, some 15 years ago, the first thing I looked into was a process kit by friend of the show, Jose Caballer.

David Darke joins the airwaves today to tell us about his unique process to connecting with clients over at Atomic Smash. I can’t emphasize this enough, having a repeatable mechanism to stay in-touch with your clients is CRITICAL.

If you’re doing any kind of long-term work that requires a minimum of 30-60 days, I’d argue a weekly recap call/email that ensures both parties are meeting expectations. Tune in to today’s episode to find out how David and his team has executed on this in a COVID world.

Please say THANK YOU to today’s sponsors:

Lockedown Design & SEO – If you’re looking for help in local SEO for contractors, manufacturers, or anything close to that industry — give a shout to John!

ElegantMarketplace.com – If you’re looking for an alternative to “big box” marketplaces or looking for new opportunities outside of the .org repo — check out Elegant Marketplace!

Read the transcript

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[00:00:00] David Darke: so I, co started an agency called atomic smash. We’re a primarily WordPress agency. when we started out, we were a bit scattershot with kind of what we were doing and we kind of fell into using WordPress as our sort of vault content management system. And, and it really sort of took off from there.[00:00:17]we, we tried to most will not you to different things to try to Magento. We tried hold her to staff, but as soon as we started using WordPress and really kind of got into the community, it really just paid dividends for us massively. And as an agency we’ve grown over the last 10 years, we. Well, we first started was just two of us.[00:00:34] Now there’s 14. Hopefully there’ll be 15 or 16 of us by the end of the year. And here for us, just using WordPress days, day has been just really, really beneficial. I think that were all key parts of when we started with us a scattershot approach, we didn’t really have a, any sort of niche or any sort of would say direction when it came to how we found our clients, the way we worked with our clients or anything.[00:00:56] And the real thing that’s been. Good to us recently [00:01:00] has been, the way we work with our clients and this sort of continuous basis. yeah, and I mean, I can go on further. Do you have any questions at this point or any other bits just to roll into[00:01:10] Matt Medeiros: [00:01:10] Let’s just jump right into the fire about WordPress. This is something that’s fresh on my mind. I was listening to an interview from another podcast, infamous, not a famous and infamous a individual in the WordPress space, who builds a product and he’s been building or press products for quite some time.[00:01:26] And he was really just, beating up. WordPress’s code base, the community, the approach, and all of a sudden, and here’s a guy who started early, early days selling a premium theme. and, and he’s on this very popular podcast, really just saying boy, in his words, WordPress code based sucks.[00:01:44] WordPress is terrible yet you’re out there making a living, selling WordPress products and. In my own Twitter feed. I see people cons