Episode 037 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify). This week featuring guest star Kelly O'Brien from Kayako.

This week we’re talking about writing for support. We're always writing - emails and chat messages to customers, internal and external documentation and even slack threads within our teams and companies. How do we find the right tone and type of language to use - especially when we don't have much to go on - and who decides which content belongs to which team?

Episode 37 - Getting it write

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We're back with a new season of Support Breakfast and we’re shaking things up! 

This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

Season 2 | Episode 2 | I'm Worth It

We're back with a new season of Support Breakfast and we’re shaking things up! 

This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

Check out the show notes here: http://supportbreakfast.com/2018/04/12/season-2-episode-1-proving-the-value-of-support

S2 - Ep 1 | Demonstrating the value of Support

The Support Breakfast podcast is:

- Lisa Hunt (Geckoboard)
- Dave Chapman (Buffer)
- Sarah Ley-Hamilton (Timely)
- Conor Pendergrast (Expensify)

London Support Labs is happening on the 16th of May - sign up for more info, here: http://bit.ly/2GexpUK

Special Announcement

Episode 56 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)
- Dave Chapman (Buffer)
- Sarah Ley-Hamilton (Timely)
- Conor Pendergrast (Expensify)

This week we chatted about a lesson we learned, or something that we realised about ourselves, this week.

hello@supportbreakfast.com
supportbreakfast.com
ko-fi.com/supportbrekkie
@supportbrekkie

@sarahleyh
@gentlethorns
@davechapman
@conorp

Episode 56 | TWIL (This Week I Learned)

Episode 55 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)
- Dave Chapman (Buffer)
- Sarah Ley-Hamilton (Timely)
- Conor Pendergrast (Expensify)

This week, we’re chatting about customer personas. Making decisions based on a customers behaviour, skill level or goals are often used in a marketing context. Does this approach have a place in support?

Links mentioned:
- Diego's Instagram: https://www.instagram.com/diego_the_boston_terrier/
- Ellery Bow: https://ellerybow.com
- Minor Figures Cold Brew: https://www.instagram.com/minorfigures/?hl
- Jobs To Be Done (JTBD): http://www.jobstobedone.org
- Wistia - Not phone first: https://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website
- Getting curious with Jonathan Van Ness: http://gettingcurious.libsyn.com

hello@supportbreakfast.com
supportbreakfast.com
ko-fi.com/supportbrekkie
@supportbrekkie

@sarahleyh
@gentlethorns
@davechapman
@conorp

Episode 37 - Getting it write

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