Quality Improvement (QI) techniques can be used to review and improve administrative tasks, helping to enhance the effectiveness, efficiency and profitability of practices. This in turn helps to improve clinical outcomes and bring the whole team together with a shared purpose.

In this episode, our QI Clinical Lead and Chair of the Quality Improvement Advisory Board (QIAB), Pam Mosedale speaks to Practice Manager Cath Grimsey from Pinkham Equine Veterinary Services about the role of management in Quality Improvement, and how she has approached implementing QI techniques in her setting.

Read the transcript.