This week’s top-5 trends: Why it was nearly impossible to buy the PlayStation 5 at launch, thanks to malicious bots; NASA uses good bots to streamline manual processes; your password isn’t safe, neither is typical multi-factor authentication, Microsoft warns; Chipotle to open its first digital-only restaurant as online orders soar; and getting to know your customer through email insights with Matty Jones, Data Science Manager at Kount. #Kount5in5