Talks That Convert

Getting to Know Your Customers Through Post-Purchase Surveys


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Join us as we chat with Jeremiah Premer, CEO of KnoCommerce.ย 

This platform started as a survey app but has grown into a powerful tool helping brands understand customer motivations and discovery journeys!๐Ÿš€

In this episode, Jeremiah shares some real-world insights about post-purchase surveys and how to really get to know your customers.

You'll learn:ย 
โœ… Why you shouldn't hesitate to ask customers questions
โœ… How some brands successfully use 19-question surveys
โœ… Using the "Actions" feature to turn surveys into revenue drivers
โœ… Leveraging the "Audiences" feature for targeted surveys and analysis
โœ… Ideal survey group sizes for smaller brands
โœ… How large brands build detailed customer profilesย 

It's a must-listen for anyone looking to improve their customer insights!

To follow Jeremiah journey and to keep learning from all the insights he shares, go to:
Linkedin: https://www.linkedin.com/in/jeremiahprummer/

To keep learning about CRO tips and stay up to date with the latest trends, go to:
Linkedin: https://www.linkedin.com/in/oliverkenyon/
Twitter: https://x.com/oliverkenyon
Youtube: https://www.youtube.com/@ConversionWise

To follow your podcast host and connect, go to: https://www.linkedin.com/in/chriswatsoncro/




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Talks That ConvertBy Oliver Kenyon & Chris Watson