In this special year-end episode of the Reassurance Podcast, host Chelsey Rabalais reflects on the connection between insurance, hospitality, and gratitude. Drawing inspiration from the book Unreasonable Hospitality, Chelsey explores how service becomes something deeper when we lead with care, empathy, and attention to detail.

She shares stories from the field, including a client whose quick action and preventive planning turned a potential disaster into a seamless claim experience. Through examples like these, Chelsey highlights how the real gift of insurance is not just coverage, but peace of mind.

Listeners will gain insight into:

• The difference between service and hospitality
• How gratitude strengthens relationships between clients, carriers, and advisors
• Simple ways to bring humanity into risk management
• BCU’s 2026 focus on refining client experiences through meaningful connection

This episode is a reminder that behind every policy is a person—and that true reassurance begins with how we make people feel.