GigCX Decoded

In this episode, we speak with Merijn te Booij, EVP & GM Employee Engagement Solutions at Genesys.

Merijn is a leader of all things related to workforce engagement, building and delivering innovative solutions to help drive experience as a service.

In this interview, Merijn shares how Gig Experts fit into creating a frictionless, holistic customer experience, and the role bots and automation play in the process.

He also shares how the "Conversation Function" associated with GigCX is critical to a successful CX operation, creating a stronger human connection with customers.

Finally, he shares his views on the future of asynchronous messaging in customer experience, given the changing consumer communication preferences.

Download the free 2022 GigCX Report

In this episode, we speak with Chad McDaniel, president and co-founder of Execs In The Know, a a global community of senior customer experience leaders.

Chad is a well-known advocate for customer experience best practices. He works tirelessly to showcase the success of today’s CX executives.

In this interview, Chad shares how the appetite for GigCX is changing in the CX industry, how consumer preferences are skewing toward peer-to-peer support, and why GigCX is making the CX industry better.

Download the free 2022 GigCX Report

In the inaugural episode of the GigCX Decoded podcast, we dive into the 2022 GigCX Report and discuss the key takeaways from the findings of the research.

Roger Beadle, CEO and co-founder of Limitless, and Megan Neale, COI and co-founder of Limitless, share why they started Limitless and Gig for Customer Experience (GigCX) phenomenon.

They share why CX leaders should care about GigCX, what's driving organizations to adopt this new agile CX model, and the massive benefits it offers companies and organizations.

Download the free 2022 GigCX Report