Do we give customers what they want, or what they need? How do we control the expectations?
James Dodkins' Diabetes Pizza video (as mentioned): https://www.youtube.com/watch?v=tNV8z3xNaes
The CaffCX LinkTree: https://linktr.ee/caffcx

Do we give customers what they want, or what they need? How do we control the expectations? James Dodkins' Diabetes Pizza video (as mentioned): https://www.youtube.com/watch?v=tNV8z3xNaes The CaffCX LinkTree: https://linktr.ee/caffcx

Gimme Gimme Gimme

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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