In this episode of Give Me Some Good News, Caleb Sullivan and Tyler Ford sit down with Isiah Lewis, Director of Client Relations at Downs & St. Germain Research (DSG), for a conversation about growth, mentorship, and the human side of tourism data.
Isaiah shares how he “fell backward” into the tourism industry, turning a college guest lecture into two internships, a full-time role, and eventually a leadership position at a boutique research firm. Along the way, he unpacks what it really means to be a tourism “lifer,” why patience and initiative matter early in your career, and how small firms can create big opportunities when you’re willing to step up.
The conversation dives into how DMOs should think about data heading into 2026, including value-driven travel, multi-generational trips, and why storytelling—not spreadsheets alone—is what builds trust with stakeholders, residents, and decision-makers. Isaiah also explains how to translate research differently for commissioners, community members, and partners so insights actually drive action.
Plus, some genuinely good news to close it out: engagements, new family additions, creative side hustles, and why authenticity remains the most valuable currency in tourism.
If you care about career growth, destination research, or making data meaningful, this one’s for you