On today’s SBAM Weekly Podcast, Michael Rogers talks with Annette Crandalll, president of custom injection molder Quality Assured Plastics. “Customer service is everything,” she says. “If they can't get the parts they need when they need them and they're not good parts, then they don't pretty much need us. It's helpful now that we're doing so much electronically, because there is a lot of distance between us and some of our customer’s physical location.” 

The Small Business Association of Michigan is the only statewide and state-based association that focuses solely on serving the needs of Michigan’s small business community. We have been successfully serving small businesses like yours in all 83 counties of Michigan since 1969. We’re located in Lansing, just one block from the Capitol.

Our mission is to help Michigan small businesses succeed by promoting entrepreneurship, leveraging buying power and engaging in political advocacy. When small businesses band together through the Small Business Association of Michigan, they achieve more than they could on their own. 

Our 32,000 members are as diverse as Michigan's economy. From accountants to appliance stores, manufacturers to medical, and restaurants to retailers, what unites the SBAM membership is the spirit of entrepreneurship…a spirit that drove you to start and continue to operate your own business because you believe you can do something better than anyone else is doing it!

(music licensed from www.jukedeck.com)