Ever notice how companies love to promote their best workers but almost never teach them how to actually lead? That gap is exactly what Glenna Hecht has spent her career closing.

Glenna is a leadership strategist, author, and speaker who came up through training, human resources, and theater (yes, theater). On this episode of The Jeff Crilley Show, she explains why leading people today is harder than it's ever been, and why the old "my way or the highway" approach flat out doesn't work anymore.

One moment that really lands: Glenna talks about how we put people in charge and then wonder why things go sideways. "We promote people that are great workers, but we don't often give them a way to be great leaders." She breaks down the art of having difficult conversations while still treating people with compassion, and why that skill set isn't optional anymore.

If you manage anyone, or want to someday, this one's worth your time.

Listen to the full conversation 👇