Global Insights by Camille Schuster, Ph.D.

Making a Deal and managing a deal in China are two different things. Once the contract is signed you can not assume that everything will go as specified in the contract. Managing a contract in China is time consuming and expensive.

After running a series of radio ads, a company find out that there are no results because decisions had been made with insufficient market knowledge.

After creating a protocol for a training program in the US, a company team went to Indonesia to conduct the program. The program did not go according to plan and the results were not consistent with the US results. This episode describes what happened and suggests alternative methods.

A US Regional Sales Manager for Southeast Asia visits Malaysia to have a conversation with the local Manager about low sales numbers. The conversation does not get off to a good beginning.

The question behind this work was whether Chinese businesspeople negotiate the same way across countries in Southeast Asia. If not, what are the "Chinese" characteristics and what influences the differences. Three different methods were used to collect data to respond to this question.

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.

Each cross-cultural business meeting is unique. The goal of the meeting is different, the areas of expertise required are different, the location may be different, or the levels of company hierarchy represented may be different. As such, team members need to be carefully chosen, training may be necessary, travel time may need to be adjusted to allow for recovery time, an interpreter may need to be hired, and members will need to prepare.

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.

Kiasu is a characteristic often associated with the Chinese in Singapore. The traits associated with being "kiasu" are positive and negative and have displayed in cartoons about "Mr. Kaisu."

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.

While the overall process of negotiation is similar, the importance of the steps and style of communication are different in the US and Japanese approaches to negotiation. Understanding the differences allows for better preparation.

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.

Each cultural group has its own set of business practices that may appear strange to someone from another cultural group. Spending time to learn the rituals and do some accommodation is generally a good way for locals to perceive you and your business positively.

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.

Culture shock is a common occurrence with a defined process. The length of the process and the depth of the rough at the bottom of the V depends upon whether you know about it, have strategies for managing it, and are flexible. It will happen each time you are transferred to a new location because each location is different. However, you now have some strategies for dealing with it. However, do remember that returning home will bring another V-curve because home is not the same as when you left and neither are you.

If you would like to see the models referred to in this podcast, they are available in the most recent book Michael Copeland and I published. The book is called Global Perspectives and is available for $4.99 US dollars on Amazon Books and Apple Books. Please send any feedback to [email protected]. This series of podcasts is designed to help you work more effectively across cultures by developing more global insights.