In this episode we explore the first steps to besting your competition. We list a series of bullet points that will help you to keep ahead of your competition.

In this episode we explore the first steps to great customer service. This episode is less explanation and more bullet points with brief explanations of many of these points. There is certainly something for every business owner in this episode.

In this bonus episode we discuss the 99% that companies get right and the 1% that separates them from the ordinary and makes them extraordinary.

In this episode we explore the steps take to hire and keep the right employees for your business. Remember, you work for your employees, they don't work for you. Hire, train and treat them well and you will have happy and productive employees.

In this episode, we discuss the steps a small business should take to ensure they are providing a quality product or service to their clients.

In this bonus episode, we introduce the "Thank You Method" to business owners with employees and those planning to start a business with one or more employees.

In this episode, we explore branding and marketing your small business. This episode will provide you with a solid foundation for building a brand, marketing that brand and generating weekly leads for your small business.