In this week's episode, we discuss how organizations can better measure their engagement and their community management efforts with Rachel Happe - President and Co-founder of The Community Round Table.

Rachel has spent the last 20 years helping organizations implement emerging technologies to advance their business strategies. During her career, she has served in analyst, product management, product marketing and executive roles. Rachel co-founded The Community Roundtable to support business leaders developing their community and social business strategies. She holds a B.A. in Politics from Mount Holyoke College.