Walt Disney World made two major announcements that affect not only guests staying on property but also annual pass holders. It was announced that Disney's Magical Express providing complimentary airport transportation to and from The Walt Disney World Resort will be discontinued in 2022. Also announced was Early Theme Park Entry that will replace Extra Magic Hours that provided exclusive resort entry into the parks at designated times both before and after you enter the park. John and Lori Scali join me as we look carefully at both of these announcements, and discuss their implications. Moreover, we'll look at how these events speak to the way you provide your customer experience.