Greg Poffenroth, the current director of customer experience at West Monroe Partners, tells his story of establishing the customer experience division at a modern business consulting firm. Greg touches on how digital marketing has shaped the way companies and consumers interact.

Maria Alauddin Small is a class of 2012 graduate and currently works as the Director of Strategic Partnerships at Adpearance in Portland, Oregon. Throughout her career, she has experienced a number of roles in different companies, including sales, in-house and agency work. Listen to hear more about her time at Gonzaga and her career path!