In 114th episode of Good Morning BSS World podcast, I am joined by the insightful Rod Jones to explore the dynamic and evolving world of BPO in Africa. We start by diving into Rod's extensive experience in the BPO industry, providing listeners with a solid foundation to understand how the sector has grown, particularly in South Africa.

Rod shares fascinating historical context on call centers, backed by research data, before we transition into a discussion about the formation of the Federation of African BPO Associations. Together, we discuss potential venues for the Federation's highly anticipated launch conference, as well as the exceptional language capabilities that position African BPO providers as a go-to choice for international clients.

To top it off, Rod gives us an exclusive sneak peek at his upcoming book. Whether you're an industry professional or just curious about the potential of Africa's BPO market, this episode is packed with insights you won’t want to miss!

Tune in now and join the conversation!  

Links:
Rod Jones - https://www.linkedin.com/in/rodjonessouthafrica/
Africa Federation of GBS Associations - https://africagbsfederation.org/
Africa Federation of GBS Associations on Linkedin - https://www.linkedin.com/company/africa-gbs-federation/posts/?feedView=all
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/ajDFo6gxgku/chat  


Key points of the podcast: 

• Africa is rapidly emerging as a premier destination for BPO and GBS services, with significant growth in countries like South Africa, Egypt, Kenya, and Ethiopia.
• The Federation of African BPO Associations has been formed to unify and support the BPO industry across the continent, promoting ethical practices and sustainable employment.
• The upcoming launch conference in June or July 2025 aims to highlight Africa's potential in the BPO sector, bringing together industry leaders and government officials to foster international collaboration and investment.  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Welcome to the 113th episode of Good Morning BSS World! In this episode, I am joined by Charles Forsgard for an insightful discussion about sales strategies and management techniques that drive success in today’s dynamic business environment.

Together, we explore the key principles of sales planning, focusing on how to balance short-term wins with long-term objectives to achieve sustainable growth. Drawing from the thought-provoking insights of Stop Kidding Yourself, this episode is a must-listen for sales professionals looking to elevate their skills and outcomes.

One of the highlights of our conversation is Socratic Coaching, an innovative approach to improving sales performance. Charles and I also dive into the transformative role of AI in sales leadership, uncovering how technology is reshaping the way we strategize and manage sales teams.

By tuning in, you’ll gain actionable knowledge on optimizing sales processes, enhancing leadership skills, and leveraging AI to achieve better results. We wrap up the episode with contact information for those interested in continuing the conversation, along with my closing remarks.

Stay inspired, stay strategic, and enjoy this enriching episode of Good Morning BSS World!  

Key points of the podcast:

• Many companies struggle with proactive sales strategies, as most salespeople remain in reactive modes rather than creating demand where none existed before.
• Effective sales management has shifted towards extensive reporting and data analysis, often at the expense of valuable coaching time that can significantly improve sales team performance.
• Sales planning should encompass both short-term and long-term strategies, with a rolling 12-month plan to ensure proactive and strategic client engagement, rather than merely reacting to immediate demands.  

Links:
Charles Forsgard on Linkedin – https://www.linkedin.com/in/charlesforsgard/
Stop Kidding Yourself book – https://www.amazon.com/Stop-Kidding-Yourself-managing-salespeople/dp/0999427717
Talk about this episode to AI – https://gmbw.onpodcastai.com/episodes/u5R2TdYV1ny/chat    

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.

Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move toward insourcing, driven by automation advancements and a desire to reduce reliance on traditional outsourcing models. They also provide valuable insights into why investing in skills—particularly in process improvement and data management—will be critical for GBS organizations to remain competitive and successful in the years ahead.

Whether you're a GBS leader, a BPO strategist, or simply curious about the future of shared services, this episode offers practical perspectives and thought-provoking discussions on how the industry is adapting to a rapidly changing business landscape.

Tune in for an engaging and forward-thinking dialogue with two of the industry's brightest minds!  

Key points of the podcast:

• GBS growth in 2025 will focus more on innovation and cost challenges rather than headcount expansion.
• Insourcing will become a significant trend as companies look to leverage automation and reduce reliance on outsourcing.
• Investment in skills, especially in process improvement and data management, will be crucial for the future success of GBS organizations.  

Links:
Rakesh Sangani on Linkedin – https://www.linkedin.com/in/rakeshsangani/
Romek Lubaczewski on Linkedin – https://www.linkedin.com/in/romek-lubaczewski-63868a1/
Proservartner - https://proservartner.co.uk/
Discuss this episode with AI - https://gmbw.onpodcastai.com/episodes/W342U0JIHV0/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl  

****************************  
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hello, listeners! In this 111th episode of Good Morning BSS World podcast, I have the pleasure of welcoming Roger Sturm from Edvantis to the show. Roger takes us on a journey through his fascinating career and shares insights about Edvantis, a standout company in the IT industry.

We discuss the challenge of brain drain in the IT sector and take a closer look at the vibrant Ukrainian IT landscape—a hub of innovation and talent. Roger reveals how Edvantis has thrived in remote work environments, serving diverse markets and industries, while continuing to grow and evolve.

We also explore Edvantis’ ambitions in AI and data science, its milestones, and the vision that drives their success. This is your chance to learn about one of the most dynamic players in the IT world and how they’re shaping the future of technology.

Join us for a thoughtful and engaging conversation, and stay tuned until the end to find out how you can learn more about Edvantis. It’s an episode packed with insights you won’t want to miss!

Tune in now and let’s dive into the world of Edvantis!  

Key points of the podcast:

• Edvantis GmbH has grown significantly, achieving over 109% revenue growth in the past three years by focusing on digital transformation and data science.
• Despite the challenges in Ukraine, the Ukrainian IT sector remains resilient and vital, with Edvantis leveraging the strong educational background and problem-solving skills of Ukrainian developers.
• Edvantis serves a global market, with 80% of its sales generated in North America, and provides expertise in various industries including healthcare, logistics, and public transportation.  

Links:
Roger Sturm on Linkedin: https://www.linkedin.com/in/roger-sturm-26286320/
Edvantis web page: https://www.edvantis.com/
Edvantis on Linkedin: https://www.linkedin.com/company/edvantis/mycompany/
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Xba41XlJLaG/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - kontakt(@) wiktordoktor.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 110th episode of Good Morning BSS World podcast, I am providing you insightful overview of doing business in Poland, focusing on legal, tax, and accounting aspects crucial for businesses entering or operating in the Polish market.

This podcast focuses on new report “Key Strategies for Doing Business in Poland” created by MDDP, Osborne Clarke and MDDP Outsourcing which offers practical guidance and highlights key considerations to ensure compliance and efficiency.  

Podcast in three short summary points:

• The report titled "Key Strategist for Doing Business in Poland" by MDDP, Osborne Clarke, and MDDP Outsourcing offers comprehensive insights into Polish law, taxes, and accounting practices.
• The report, endorsed by the Invest in Poland Agency, ensures up-to-date and reliable information for businesses looking to establish operations in Poland.
• The publication, available for free download, spans 67 pages and is designed to provide clear, valuable content without unnecessary filler.  

Links:
Report Key Strategies for Doing Business in Poland - https://www.mddp.pl/key-strategies-for-doing-business-in-poland-en/
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/f1oxgiaaxRf/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hi,
Hereby I have for you another episode recorded in partnership with IT Ukraine Association. Today we talk about the Ukrainian EdTech industry and my special guest is Nataliya Limonova.

Nataliya is involved in many business and educational activities and holds many positions including: 

• Founder & CEO of the math platform GIOS
• Chairman of the Board of the EdTech Ukraine Association
• Co-founder of the NGO "Digital Future of Education”

We are starting our talk with exploring the Ukrainian IT ecosystem and its partnerships. Later we discuss the GIOS project's expansion, user growth, and team dynamics, emphasizing its impact on the education sector.

The conversation delves into the digital future of education through the lens of EdTech Ukraine Association, providing insights into the Ukrainian EdTech market. The episode highlights efforts to encourage startups and increase women's participation in IT. The discussion wraps up with a summary of key points, offering a comprehensive view of the evolving landscape in Ukraine's EdTech industry.  

Key points of the podcast:

• The Ukrainian IT sector is rapidly advancing with significant strides in cybersecurity, mobile connectivity, and digital reporting platforms.
• GIOS is an innovative educational platform created to engage school children in learning math through interactive, gamified lessons, particularly beneficial during crises like COVID-19 and the ongoing war in Ukraine.
• The EdTech Ukraine Association aims to unite educational and technological companies to modernize the educational system, promoting education and increasing the involvement of women in these fields.  

Links:
Nataliya Limonova on Linkedin - https://www.linkedin.com/in/nataliya-limonova/
GIOS (Global Innovative Online School) - https://gioschool.com/
GIOS (Global Innovative Online School) on Linkedin - https://www.linkedin.com/company/gios-global-innovative-online-school
Digital Future of Education - https://dfe.org.ua/
Talk to AI about this podcast - https://gmbw.onpodcastai.com/episodes/RUgdDEohieN/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  

Podcast’s Sponsor:

This broadcast is sponsored by TimeCamp, a company providing time tracking software for shared service centers and IT firms. Find out how much time your company spends on particular projects, clients, and business processes. Choose your annual plan, go to check-out, and use the code "BSS" to get 20% off. Sing up at https://bit.ly/BSSenxTimeCamp  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.

Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

How much HR is digitalized? How much IT is somehow connected to HR?

Well, those were one of the very first questions I have asked Bartosz Guzowski from HRT Managers, who is the special guest of 108th episode of Good Morning BSS World podcast.

In our talk we have focused on the digital potential within HR, highlighting the synergy between HR and IT for successful transformations. We also discussed key steps and strategies for digitalizing HR processes with a focus on effective change management.

This episode offers insights on initiating digitalization, customizing processes for various industries, and comparing adaptability across sectors and countries. We also explored advancements in Central Eastern Europe, self-service adoption, internal communication benefits, and the feasibility of in-house digitalization.

Is that all? Well definitely not. Grab a coffee and listen to our conversation.  

Key points of the talk:

• Digital transformation in HR is essential for optimizing processes and enhancing employee experience, making the integration of cloud-based solutions critical for modern organizations. 
• Successful digitalization requires a robust strategy, governance, and change management, with a particular focus on harmonizing processes and ensuring continuous improvement post-implementation.
• The role of HR is evolving from transactional to strategic, necessitating closer collaboration with IT and other departments to achieve organizational goals and improve overall efficiency. 

Links:
Bartosz Guzowski on Linkedin - https://www.linkedin.com/in/bartoszguzowski/
HRT Managers web page - https://hrtmanagers.com/
HRT Managers on Linkedin - https://www.linkedin.com/company/hrtmanagers/
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/vAoM0tVhHR3/chat  

****************************  
My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  
This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor  Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

Hi,
Today I have for you 107th episode of Good Morrning BSS World podcast, which is created in partnership with IT Ukraine Association.

This time having a closer look into Ukrainian IT industry I have a pleasure to talk to Taras Tovstiak – the Director of Central Europe at ITERA.

The beginning of our talk is a little bit different than usual as this is Taras who asks question to me. This does not happen to often during my podcasts. I hope I did well in providing my answers.

Once this part was done we did move to the talk about current status and challenges of IT industry in Europe as well as we focused on ITERA company.

What is the history of this company, where does it have branches and offices? Who are clients of ITERA? All of this and much more you can find from this podcast.

We also explore efficiency, new value propositions, and the role of AI and innovation in BSS. The impact of the war in Ukraine on the IT sector is also examined.  

Key points of the podcast:

• The IT industry in Central and Eastern Europe is facing significant challenges but also unique opportunities, driven by the need for efficiency and the adoption of new technologies like AI.
• Itera's hybrid model of combining on-site and remote teams has proven effective in delivering complex IT services and maintaining close cultural and operational ties with clients.
• Future plans for Itera include expanding its market presence in the UK and Germany while continuing to innovate in digital consulting and AI to meet evolving customer demands.  

Links:
Taras Tovstiak on Linkedin - https://www.linkedin.com/in/taras-tovstyak-a67a9613/
Itera web page: https://www.itera.com/
Itera on Linkedin: https://www.linkedin.com/company/itera-asa/
Itera Poland on Linkedin - https://www.linkedin.com/showcase/92503199/admin/feed/posts/
Talk to AI about this episode - https://gmbw.onpodcastai.com/episodes/Vfdd4HTapak/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In 106th episode of Good Morning BSS World podcast, my special guest is Andrii Lytvyn from IT Ukraine Association.

We are discussing Andrii’s role and the international popularity of Ukrainian industries with main focus on the IT. He highlights key markets, the importance of local representation, government support, and overcoming service delivery challenges during the war. 

This episode is created in partnership with IT Ukraine Association.  
Key points of the talk: 

• Andrii Lytvyn emphasizes the importance of honesty and transparency in communicating the resilience and adaptability of Ukrainian IT companies during the ongoing war.
• Ukrainian IT companies are leveraging advanced technologies like Starlink and external batteries to ensure uninterrupted service delivery despite challenging conditions.
• The IT Ukraine Association is actively targeting niche trade shows and specific industry events to more effectively connect with decision-makers and showcase Ukraine's IT capabilities.  

Links:
Andrii Lytvyn on Linkedin: https://www.linkedin.com/in/andriilyvtyn/
IT Ukraine Association: https://itukraine.org.ua/en/home/
IT Ukraine on Linkedin: https://www.linkedin.com/company/itukraine/mycompany/
Talk to the AI about this episode: https://gmbw.onpodcastai.com/episodes/boDcysUnB6k/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  

If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.

In Episode 105 of the "Good Morning BSS World" podcast, we are joined by Zen Sithole and Kelli Barabasz from 263Hub, a dynamic company making strides in the BPO sector. Zen and Kelli dive into their respective roles within 263Hub and shed light on the company's operations both in Zimbabwe and the USA.

This episode offers an in-depth exploration of Zimbabwe as an emerging business destination, highlighting its rich history, unique geography, and the challenges it faces in the global market. Our discussion begins with an overview of Zimbabwe's business environment, examining the factors that make it a compelling location for business process outsourcing (BPO).

Zen and Kelli share insights into the country's evolving BPO market, discussing the variety of services provided and the rapid growth within the sector. We also delve into exciting opportunities in Zimbabwe's gaming industry, a burgeoning field with significant potential. Additionally, the conversation touches on the BPO2Africa initiative, aimed at fostering business connections and promoting Africa as a prime destination for BPO services.

Zen and Kelli explain how 263Hub is contributing to this initiative and what it means for the future of business in Zimbabwe and beyond. This episode is a must-listen for anyone interested in understanding the potential of Zimbabwe in the global business landscape and the innovative work being done by 263Hub to capitalize on this potential.

Tune in to discover how this vibrant company is navigating the challenges and opportunities in promoting Zimbabwe as a top-tier business hub.  

Key points of the podcast:

• Zimbabwe is emerging as a strong contender in the BPO and CX services industry, offering high literacy rates and neutral English accents due to its robust educational background.
• The country boasts excellent infrastructure, including 5G connectivity and reliable internet services, which counter any misconceptions about its technological capabilities.
• 263hub, among other BPOs in Zimbabwe, offers diverse services ranging from customer service and tech support to virtual assistant roles and knowledge process outsourcing, leveraging a highly educated workforce at competitive costs.  

Links:
Zen Sithole on Linkedin – https://www.linkedin.com/in/zen-sithole/
Kelli Barabasz on Linkedin – https://www.linkedin.com/in/kellibarabasz/
263Hub – https://263hub.com/
Talk to AI about this podcast – https://gmbw.onpodcastai.com/episodes/WHOAu1syXRS/chat  

****************************  

My name is Wiktor Doktór and on daily basis I run Pro Progressio Club https://klub.proprogressio.pl - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry.

If you want to learn more about me, please visit my social media channels:
YouTube - https://www.youtube.com/c/wiktordoktor
Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPodcastYT
LinkedIn - https://www.linkedin.com/in/wiktordoktor
You can also write to me. My email address is - wiktor.doktor (@) proprogressio.pl  

****************************  

This Podcast is supported by Patrons:
Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-a9644a23/
Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/
Damian Ruciński https://www.linkedin.com/in/damian-ruci%C5%84ski/
Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/
Grzegorz Ludwin https://www.linkedin.com/in/gludwin/
Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/  
If you like my podcasts you can join Patrons of Good Morning BSS World as well. Here are two links to do so:
Patronite - https://patronite.pl/wiktordoktor  
Patreon - https://www.patreon.com/wiktordoktor 
Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordoktor - by doing so you support the growth and distribution of this podcast.


Become a supporter of this podcast: https://www.spreaker.com/podcast/good-morning-bss-world--4131868/support.