Most practices obsess over the greeting and forget the goodbye. In this episode, Flint breaks down the full patient journey — from welcome to farewell — and shows you how to create moments that stick, systems that scale, and experiences that keep patients coming back.

<a href='https://schedulinginstitute.com/new-patients-now-podcast/?utm_source=organic&utm_medium=organic+social&utm_campaign=NPN+Podcast&utm_content=&campaign_activity_id=&ad_code=NPN+ORGANICSOCIAL'>Podcast Website</a>
 
<a href='https://schedulinginstitute.com/5-star-challenge-2025?utm_source=organic&utm_medium=organic+podcast&utm_campaign=NPN+Podcast&utm_content=&campaign_activity_id=&ad_code=NPN+ORGANICSOCIAL'>Take the 5-Star Challenge</a>

Most practices obsess over the greeting and forget the goodbye. In this episode, Flint breaks down the full patient journey — from welcome to farewell — and shows you how to create moments that stick, systems that scale, and experiences that keep patients coming back. Podcast Website Take the 5-Star Challenge

Most practices obsess over the greeting and forget the goodbye. In this episode, Flint breaks down the full patient journey — from welcome to farewell — and shows you how to create moments that stick, systems that scale, and experiences that keep patients coming back.

<a href="https://schedulinginstitute.com/new-patients-now-podcast/?utm_source=organic&amp;utm_medium=organic+social&amp;utm_campaign=NPN+Podcast&amp;utm_content=&amp;campaign_activity_id=&amp;ad_code=NPN+ORGANICSOCIAL" rel="noopener noreferrer">Podcast Website</a>
&nbsp;
<a href="https://schedulinginstitute.com/5-star-challenge-2025?utm_source=organic&amp;utm_medium=organic+podcast&amp;utm_campaign=NPN+Podcast&amp;utm_content=&amp;campaign_activity_id=&amp;ad_code=NPN+ORGANICSOCIAL" rel="noopener noreferrer">Take the 5-Star Challenge</a>

Good Service Isn’t Good Enough

Want to grow your practice and attract more new patients with actionable, proven strategies?
 
New Patients Now, hosted by Flint Geier, is the go-to podcast for private practice owners, doctors, and team leaders seeking no-nonsense insights and practical guidance. Built on nearly 30 years of success from the Scheduling Institute, soon to be the New Patient Institute, it delivers advice you can apply immediately.
 
Each episode uncovers what’s truly driving growth in the most successful practices, and more importantly, how you can implement those strategies in your own office. From team training and marketing to patient experience and leadership, you’ll gain clear, actionable steps to help your practice thrive.
 
Ready to find out exactly where your practice stands? Take the 5-Star Challenge at www.5starchallenge.com to identify your hidden growth opportunities.
 
Subscribe to New Patients Now and start turning insights into action.

Business

Want to grow your practice and attract more new patients with actionable, proven strategies? New Patients Now, hosted by Flint Geier, is the go-to podcast for private practice owners, doctors, and team leaders seeking no-nonsense insights and practical guidance. Built on nearly 30 years of success from the Scheduling Institute, soon to be the New Patient Institute, it delivers advice you can apply immediately. Each episode uncovers what’s truly driving growth in the most successful practices, and more importantly, how you can implement those strategies in your own office. From team training and marketing to patient experience and leadership, you’ll gain clear, actionable steps to help your practice thrive. Ready to find out exactly where your practice stands? Take the 5-Star Challenge at www.5starchallenge.com to identify your hidden growth opportunities. Subscribe to New Patients Now and start turning insights into action.

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Good Service Isn’t Good Enough

Good Service Isn’t Good Enough