New Patients Now

Unless you enjoy hearing patients say no to treatment, there are five words you and your team need to stop saying. Could the words you use every day be costing your practice new patients and treatment opportunities? 

In this episode of New Patients Now, Flint Geier reveals five words you should never say to a patient and what to say instead to build trust, communicate more confidently, and help more patients say yes to treatment. 

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What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth. 

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Bill Dorfman has built one of the most remarkable careers in dentistry, helping build Discus Dental into a business with more than $1.3 billion in sales.

In this episode of New Patients Now, Dr. Bill sits down with Flint to share the decisions, opportunities, and lessons that took him far beyond the operatory.

From the smartest business deal he ever made to what he learned from some of Beverly Hills’ most successful dentists, Dr. Bill reveals the thinking behind his extraordinary career. If you own a private practice, this conversation will challenge you to think bigger about the opportunities in front of you and what you’re capable of building.

Learn More About Bill Dorfman: Instagram:

https://www.instagram.com/drbilldorfman LEAP Foundation: https://leapfoundation.com/ POOOF! Dissolving Teeth Whitening Strips: https://www.pooof.com/ KickBallz Caffeinated Gum: https://kickballz.com/ Ana Sky: instagram.com/anasky

September is historically a slower production month, but that doesn’t mean it has to be for your practice. In this episode, Flint breaks down the 7 Deadly Sins of September and how to avoid the behaviors that can derail production and put you behind heading into the fourth quarter. 

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What if the biggest thing holding your practice back isn’t a lack of knowledge, strategy, or opportunity but the way you see what’s possible? Flint challenges owner doctors to think differently about their potential and the future of their practice. 

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Do you know what each new patient is actually worth to your practice? In this episode, Flint breaks down the math behind new patients and revenue so you can see how many additional patients it would take to reach a specific revenue goal and what that growth could mean for your practice. 

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New patient volume is the single greatest indicator of practice growth—whether you're a private practice or a DSO. Flint breaks down what it really takes to create a healthy, consistent flow of new patients and the three things every growing practice gets right. 

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Are hidden blind spots holding your practice back?  In this episode of New Patients Now, Flint Geier explains why successful doctors often become blind to the habits that quietly repel the patients, team members, and opportunities they want most.  You'll discover a simple three-step framework to identify those blind spots, break out of complacency, and take action that drives real practice growth. 

In this episode, you'll hear: 

Taking a practice to the next level requires more than clinical skill. It requires leadership, team alignment, and the ability to navigate change. 

Dr. Zach Rifkin stepped into Rifkin Dental Group after his mother, Dr. Susan Rifkin, spent more than 30 years building the practice. Flint sat down with Zach to discuss what it took to lead through transition, earn trust, and continue growing a successful practice. 

Hear the decisions, leadership lessons, and strategies behind growing a successful practice through change. 

Most practices think the fix for slow new patient growth is more marketing spend. This week's conversation says that's the wrong place to look. 

Flint sat down with Marc Wagner, founder and host of the DentalBytes podcast, for a wide-ranging conversation covering front desk performance, AI, leadership, and the patient experience. 

They get into what a missed call actually costs a practice, where AI receptionists genuinely help and where they fall short, and why most teams never find out what's really happening on their own phones.