“We’re democratizing AI for SMBs while simplifying support for the enterprise,” says Joseph George, General Manager of LogMeIn at GoTo. In a wide-ranging conversation with Technology Reseller News, George discussed how GoTo is reimagining the LogMeIn portfolio to meet the fast-changing needs of both large enterprises and managed service providers. With a sharp focus on automation, AI, cybersecurity, and multilingual support, GoTo’s LogMeIn Rescue and LogMeIn Resolve platforms are built to streamline operations, improve first-call resolution, and strengthen the security of remote support interactions.

AI That Works Behind the Scenes

GoTo has introduced a suite of new AI-driven features to LogMeIn Rescue, its enterprise-grade remote support solution. The platform now automates session notes, performs device diagnostics in real time, and delivers guided responses to agents based on screen content—even across languages. These capabilities help reduce average handling time and enable less experienced support staff to deliver faster, more effective assistance.

LogMeIn Resolve: IT in a Box for MSPs and SMBs

Targeting small to mid-sized businesses and the MSPs that support them, LogMeIn Resolve combines remote monitoring and management (RMM), mobile device management (MDM), patching, access, and support—all within a single, easy-to-use platform. With white-labeling capabilities and robust integrations, Resolve enables partners to offer a complete IT solution under their own brand, while leveraging GoTo’s powerful AI automation tools.

Security at the Core

Both Rescue and Resolve now feature enhanced cybersecurity measures, including PIN code validation, IP-based access restrictions, and device-level authorization. These features ensure secure connections without disrupting workflows, delivering compliance-ready protection against phishing and unauthorized access.

Global Reach with Real-Time Translation

With built-in translation tools for chat and screen content, LogMeIn Rescue is removing language barriers in real time. Support agents can now assist users across different geographies and languages with greater ease and accuracy, further extending the value of remote support in a globalized business environment.

As George explains, “Our commitment is to practical AI—solving real-world problems in ways that are usable, scalable, and secure.”

To learn more, visit www.logmein.com or www.goto.com.