Source: https://www.forrester.com/blogs/government-organizations-link-your-digital-metrics-to-customer-led-mission-outcomes/

Digital leaders in government face the complex task of transforming public services through technology. This episode explores three crucial lessons for government organizations looking to improve their digital initiatives. First, we discuss the fundamental principle that the customer (the public) should drive the mission, not the other way around. Second, we examine how to track and report metrics that truly matter to citizens rather than just collecting numbers that only interest the government. Finally, we explore strategies for connecting digital initiatives to financial considerations, helping leaders make compelling business cases and demonstrate the value of their digital investments. Through practical examples and insights, listeners will learn how to create meaningful digital metrics frameworks that link to mission outcomes.

The contents and hosts of this podcast are AI generated.