Source: https://www.hks.harvard.edu/faculty-research/policy-topics/public-leadership-management/how-governments-can-move-beyond
In this episode, Harvard expert Jorrit de Jong explains why bureaucracy exists, what causes it to fail citizens, and how governments can transform to better serve people. From analyzing different layers of dysfunction to applying innovative solutions like user-centered design and cross-agency collaboration, discover practical approaches that cities are using to cut red tape while maintaining accountability. Learn how local governments can move beyond bureaucratic barriers to create more responsive, nimble systems that truly improve citizens' lives.
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