Source: https://www.forrester.com/blogs/government-organizations-link-your-digital-metrics-to-customer-led-mission-outcomes/

In this episode, we explore how government organizations can transform their digital services by focusing on metrics that matter to the public. Tom Mouhsian, Principal Analyst at Forrester, shares three key lessons for government digital leaders: putting customer outcomes at the center of their mission, tracking metrics that tell a story the public cares about, and connecting digital initiatives to financial value. Learn how successful public agencies are using customer-focused metrics to demonstrate real impact, such as vaccination rates and emergency response times, rather than just tracking app downloads or transaction volumes. Discover how to build a framework that links your digital metrics to mission outcomes that truly serve citizens.

The contents and hosts of this podcast are AI generated.