With a restaurant as an example.
1st time customer 40% retention
2nd time customer 40% retention
3rd time customer 70% retention
It’s about keeping customers layers deep, not just new, but layers deep…
What if you created a flawless experience for 7 visits deep…
10 visits…
Every visit…
What if even your bad experiences become flawless in the customers eyes because of how you create solutions?
That customer becomes a customer for life!
Loving the customer as yourself.
Taking it a step further and making your customer the marketer…