Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions (HGS), based in London, UK. We talked about how emerging technologies are changing contact centres and even the contracts that brands sign with CX experts. Are we now in a world where brands pay CX experts only for positive outcomes and experiences?

https://www.teamhgs.com/
https://www.linkedin.com/in/graham-brown-7433891/

Graham Brown is the Chief Sales and Marketing Officer at Hinduja Global Solutions (HGS), based in London, UK. We talked about how emerging technologies are changing contact centres and even the contracts that brands sign with CX experts. Are we now in a world where brands pay CX experts only for positive outcomes and experiences? https://www.teamhgs.com/ https://www.linkedin.com/in/graham-brown-7433891/

Graham Brown - HGS

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Graham Brown - HGS

Graham Brown - HGS