In this episode of Grand Plans, host Susanna Barton sits down with lifelong friend Brian Levy, Chief Relationship Officer of Cambridge Caregivers and Manchester Homes, for an honest, behind-the-scenes conversation about what quality caregiving really looks like — and why planning ahead makes all the difference.
Brian shares his unexpected path into the aging services field, shaped by personal experience with his grandmother and a baptism-by-fire entry into elder care. From there, the conversation dives deep into one of the most common (and risky) assumptions families make: that hiring an independent caregiver is always simpler, cheaper, or safer. Brian explains why professional caregiving agencies — with trained, insured, and background-checked staff — provide not only better care, but greater protection against fraud, exploitation, burnout, and inconsistency.
Together, Susanna and Brian explore:
- The real risks of unvetted, informal caregiving arrangements
- Why training, retention, and caregiver support directly affect quality of care
- How professional caregivers can help protect older adults from financial scams and exploitation
- Why caregiving decisions should never be made in crisis mode
- What families should be asking when evaluating home care, care homes, or assisted living options
The conversation also offers a fascinating look at Manchester Homes’ boutique residential care model — often described as the “Ritz-Carlton of care homes” — which blends high-touch, personalized care with a true residential feel, challenging the institutional norms of senior living.
Finally, Brian turns the lens inward, sharing how he’s planning for his own future — practicing exactly what he preaches by organizing information, having hard conversations early, and making sure his children won’t be left guessing someday.
This episode is a must-listen for adult children, caregivers, professionals, and anyone who knows that aging well doesn’t happen by accident — it happens by design.
🎧 Learn more at cambridgecaregivers.com and manchesterliving.com
📘 And yes — even caregiving experts need a Grand Plan.