<p>This podcast is the latest episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. The success of US veteran health portal My HealtheVet poses a stark question for public servants: Are we meeting the specific needs of those we serve, or merely checking boxes? Granicus' Chief Customer Officer, Gabriele Masili, led the team that grew My HealtheVet from 30,000 to 1 million users. He joins publisher Corrie McLeod to discuss the development of a platform that has helped a government exceed its constituents' expectations, and set a new global standard for other public sectors to chase - including Australia. </p>

This podcast is the latest episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. The success of US veteran health portal My HealtheVet poses a stark question for public servants: Are we meeting the specific needs of those we serve, or merely checking boxes? Granicus' Chief Customer Officer, Gabriele Masili, led the team that grew My HealtheVet from 30,000 to 1 million users. He joins publisher Corrie McLeod to discuss the development of a platform that has helped a government exceed its constituents' expectations, and set a new global standard for other public sectors to chase - including Australia.

<p>This podcast is the latest episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. The success of US veteran health portal My HealtheVet poses a stark question for public servants: Are we meeting the specific needs of those we serve, or merely checking boxes? Granicus' Chief Customer Officer, Gabriele Masili, led the team that grew My HealtheVet from 30,000 to 1 million users. He joins publisher Corrie McLeod to discuss the development of a platform that has helped a government exceed its constituents' expectations, and set a new global standard for other public sectors to chase - including Australia.&nbsp;</p>

Granicus Ep 2 Building an effective feedback loop between government and community: Veterans Affairs case study

James Riley and the InnovationAus team talks to corporate, academic and political leaders about what’s driving the transformation of Australia’s economy toward a 21st Century mindset. InnovationAus is an independent publication that reports on government policy as it affects technology-based innovation across the nation’s growth industries. From mining and agriculture to financial services, MedTech, cyber security and advanced manufacturing. The journalism focuses on the opportunities that align with Australia’s strategic priorities and connects government, institutional researchers, investors, entrepreneurs and the mainstream business community.

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Granicus Ep 2 Building an effective feedback loop between government and community: Veterans Affairs case study

Granicus Ep 2 Building an effective feedback loop between government and community: Veterans Affairs case study

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