In this episode of The Digital Download, we unlock the secrets to making price irrelevant through exceptional customer experiences with insights from John DiJulius, consultant, Chief Revolution Officer, and author of 'The Customer Service Revolution'. Hear practical insights from John’s work with top brands like Ritz Carlton, Lexus, and Starbucks. Discover how consistency in service, personalized interactions, and building genuine relationships can transform your customer service strategy. And learn John’s proven methods to boost customer loyalty, the importance of "service aptitude," and why understanding your client beyond business needs is crucial.

 

Highlights -

06:10 Service recovery paradox: Loyalty increases after resolving issues

11:08 Knowing your customer’s personal 'FORD'

21:29 Assessing service aptitude through passion and enthusiasm

39:17 Provide exceptional value; request referrals strategically

52:20 Compete in experience, not price

 

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#CustomerExperience #BusinessStrategy #CustomerLoyalty #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

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