In the latest episode of "The Greater Influence", Micah Ray talks to Tammy Nagem, President and CEO of the High Point Market Authority.
Tammy shares openly about her journey of leadership, taking us through the complexities of running the largest home furnishings trade show in the world. Having managed a staff of 15 that grows to over 200 twice a year, Tammy reveals the intricate details of ensuring a seamless experience for the Market's 75,000 participants twice per year.
Through her 22-year tenure, Tammy emphasizes the importance of customer journey, divulging her team's efforts to make each step of this journey seamless and rewarding. Covering everything from furniture to professional resources for home furnishings, the High Point Market has massive economic impact, amounting to $6.7 billion to North Carolina's economy each year.
After discussing the complexity of the High Point Market, our conversation shifts to Tammy's personal journey to leadership. From her role as chief operating officer to leading the organization, she highlights the influences that shaped her path, sharing with vulnerability on her thoughtful process of how she chooses to lead.
We also talk about people development – recognizing talent, understanding individual's personalities, and fitting these to suitable roles. Coupled with nurturing team efforts and promoting transparency, Tammy endorses the indispensability of providing leadership training to potential leaders, thereby fostering a successful organization.
Creating the right culture within an organization is an art, according to Tammy. By addressing employee values, promoting work-life balance, and providing opportunities for continued education, leaders can enhance team engagement, fuel productivity, and propel the company's success.
Reflecting on her transition from COO to President, Tammy shares her learning curve in entrusting her team with responsibilities and the gratification of their exceeding expectations. Drawing from her mother's advice, Tammy underlines the significance of intuition and passion in leadership.
Join us in this enriching episode as Tammy imparts valuable wisdom and insightful advice for impactful leadership.
Want to learn more about the High Point Market that happens twice per year? Visit their web site: https://www.highpointmarket.org/
To connect with Tammy Nagem, visit her LinkedIn page: https://www.linkedin.com/in/tammycovingtonnagem/
To learn more about the 5 Voices system and which is your foundational voice, take the free assessment here: https://www.d4concepts.com/5voices .