Digital Hospitality

Greek Hospitality Taking Over! Talking w/ Demitri Tsolakis of Xenia

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Demetri Tsolakis grew up in his family’s restaurant, where he learned English from guests and discovered his love for hospitality. After a brief career in finance, he returned to the dining room and opened Greco, a fast-casual Greek street food concept in Boston built on warmth and authenticity. Through Xenia Greek Hospitality, he now leads a family of restaurants rooted in philoxenia, the belief in turning strangers into friends. Partnering with KitchenSync transformed his back office, giving his team real-time financial visibility and more time to connect with guests. For Demetri, true hospitality starts with people and technology that protects it.

Interview Takeaways:
  • Hospitality Before Everything: Demetri’s north star is philoxenia, the ancient Greek idea of turning strangers into friends. Training and culture focus on how you serve, not just what you serve.
  • Technology That Gives Time Back: KitchenSync’s virtual bookkeeping gives real-time numbers, replaces weekend back-and-forth with accountants, and saves 20 to 30 hours per week so leaders can be guest facing.
  • Story First, Brand Second: Each concept tells a different Greek story, while social and on-premise education help guests understand the why behind the food, wine, and experience.


    • Episode Links:
    • Demetri Tsolakis LinkedIn: https://www.linkedin.com/in/demetri-tsolakis-314190304/
    • Xenia Greek Hospitality: https://xeniagreekhospitality.com/
    • Xenia Greek Hospitality On Instagram: https://www.instagram.com/xeniagreekhospitality/
    • Xenia Greek Hospitality on LinkedIn: https://www.linkedin.com/company/xenia-greek-hospitality/
    • Greco: https://xeniagreekhospitality.com/concepts/greco-truly-greek/
    • KitchenSync Online: https://www.kitchensync.us/
    • KitchenSync Instagram: https://www.instagram.com/kitchensync.us/?hl=en
    • KitchenSync YouTube: https://www.youtube.com/@KitchenSync_us


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      Digital HospitalityBy Shawn P. Walchef
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