“What matters is what you believe you can do.” - Greg Mitchell

Thank you for tuning in to episode 121 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider to the credit union industry. After listening to our show, be sure to register for CUES’ new online panel discussion series, Real Talk. The inaugural topic, Women in the Workforce, kicks off on November 10th. Register now at cues.org/realtalk.

My guest on today's show is Greg Mitchell, President & CEO of First Tech Federal Credit Union. In this episode, we chat about strategic innovation, maintaining purpose, and levels of change in transformation. We walk through Greg’s career journey from the United States Coast Guard to Credit Union CEO and the many leadership lessons he’s learned along the way. 

Greg shares that First Tech’s focus is on making a material difference in the community by combining technology and relationships. We learn that innovation is not new to First Tech, as the credit union was among the first to offer online banking services. During the conversation, Greg encourages leaders to research when, where, and how members want to engage before making large investments.

As we move forward, Greg shares tips for creating strategic plans around technology and member services. He explains that credit unions can position themselves to address the digital expectations of members while maintaining the human aspect with deep insight and care. No matter the size of a credit union, the right strategy can be carried out efficiently. 

Although Greg's start in the industry was not intentional, he appreciates the credit union movement for helping him discover the best version of himself as a confident leader. We learn that he enjoys the outdoors and his woodworking shop is where he finds space to think strategically. Tune in to hear what Greg is reading and his definition of a true leader. Enjoy my conversation with Greg Mitchell! 

Find the full show notes on cuinsight.com.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Greg:
Greg Mitchell, President & CEO of First Tech FCU
[email protected]
www.firsttechfed.com     
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