Ground Truth: The Process Foundation for AI

AI makes ERP configuration faster - but does it make the processes any clearer?

In Ground Truth, conversations on building the process foundation for AI at scale, Søren Pommer talks to Henrik Hasselbalch, who has worked with ERP for 35 years, on the vendor side and as an independent advisor at HNCO.

His answer: not at all. AI condenses configuration, testing and data conversion, but decision-making, clarity and getting people on board stay exactly where they were. Skip that work and you get "a high-speed catastrophe instead of a catastrophe".

We cover where ERP projects really get stuck, what happens when you add AI to an unclear project, what you lose if your process knowledge sits with the vendor, where an ERP project leader should start with AI, and which processes should never run unsupervised.

Watch the conversation on YouTube: https://youtu.be/DJIJVf6I1hU

Read the written version with FAQ: https://gluu.biz/blog/perspective/ai-in-erp-implementation/?utm_source=podcast&utm_medium=audio&utm_campaign=gt-ep03-erp-ai&utm_content=show-notes

Gluu is the process operating system for AI-driven work: https://gluu.biz

Where does an organisation's intent actually live - and can an AI read it?

In Ground Truth, conversations on building the process foundation for AI at scale, Søren Pommer talks to Etienne Venter, Process Consultant at Process2Product and a long-time enterprise architect who has worked with organisations in South Africa, the US, Canada and Germany. Etienne is a Gluu partner.

His view: intent starts with strategy, but it only becomes usable when it is underpinned by a process model of the whole organisation - people, roles, systems and rules connected to the processes that deliver your products and services.

We cover what clients actually hand over, the shoulder-tap test, mapping an end-to-end process in a week, what a process map leaves out, what this means for configuring an AI agent, and why most process models are outdated a month after go-live.

Watch the conversation on YouTube: https://youtu.be/XMuYavSC1fU

Read the written version with FAQ: https://gluu.biz/blog/perspective/business-process-model-ai/?utm_source=podcast&utm_medium=audio&utm_campaign=gt-ep02-intent-lives&utm_content=show-notes

Gluu is the process operating system for AI-driven work: https://gluu.biz

Your company has thousands of people using AI - so why can't it say it works differently now?

In Ground Truth, conversations on building the process foundation for AI at scale, Søren Pommer talks to Irina Holt Christensen, who has worked with process excellence and cross-functional transformation at Maersk Line, Novozymes and Sampension. Her view: most execution problems are clarity problems, and AI just makes them more visible.

We cover why AI adoption is not the same as capability, what breaks when a pilot meets the wider organisation, whether this is just change management, who should own AI readiness, and what a new process leader should do on Monday.

Watch the conversation on YouTube: https://youtu.be/zN5aVSaVYEg

Read the written version with FAQ: https://gluu.biz/blog/perspective/ai-adoption-operating-model/?utm_source=podcast&utm_medium=audio&utm_campaign=gt-ep01-nothing-changed&utm_content=show-notes

Gluu is the process operating system for AI-driven work: https://gluu.biz

Why is scaling AI a process problem, not a technology problem?

In the opening episode of Ground Truth, Søren Pommer (founder and CEO, Gluu) talks with Michael Hansen, Gluu's Head of AI and a long-time enterprise architect and master data manager. Their starting point: the organisations that scale AI are not the ones with the best model or the best agent. They are the ones that know how the organisation actually works - and how each agent contributes to success.

We cover intent engineering (a term from AI commentator Nate B. Jones), the difference between context and intent, why AI that hits the wrong target perfectly is more dangerous than AI that fails, and the questions Season 1 will put to practitioners who have done the work.

Ground Truth - conversations on building the process foundation for AI at scale.

Watch the conversation on YouTube: https://youtu.be/go5U47xklas

Read the takeaways: https://gluu.biz/blog/perspective/why-ai-pilots-fail-to-scale/?utm_source=podcast&utm_medium=audio&utm_campaign=gt-ep00-ground-truth-intro&utm_content=show-notes